Krystine Herrera
Lutz,FL
Summary
Experienced Community Manager in property management with a strong track record of overseeing residential communities, enhancing resident satisfaction, and maintaining high occupancy rates. Skilled in daily operations, budget management, vendor coordination, and lease administration. Adept at resolving resident concerns, enforcing community policies, and fostering a positive living environment. Proven ability to lead on-site teams, improve property performance, and ensure compliance with local regulations while delivering exceptional customer service. Motivated to expand expertise into commercial property management, with a goal of applying operational, financial, and tenant relations experience to larger-scale and mixed-use properties.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
Preferred Apartment Communities
Wesley Chapel, FL
09.2024 - Current
- Property operations management
- Tenant relations & retention
- Lease administration & enforcement
- Rent collection & delinquency management
- Property inspections & compliance
- Vendor and contractor coordination
- Budgeting & financial forecasting
- Accounts payable / receivable
- Financial reporting & variance analysis
- Lease agreements & legal documentation
- Eviction procedures
- Preventive maintenance planning
- Property management software (Entrata, Yardi, Oracle, Banner, Leonardo247, OKTA, Canva)
- Microsoft Office (Excel, Word, Outlook)
- Conflict resolution
- Professional communication
- Handling complaints & escalations
- Property marketing & advertising
- Market analysis & competitive pricing
- Team leadership & staff supervision
- Time management & multitasking
- Organizational skills
Assistant Property Manager
Preferred Apartment Communities
Wesley Chapel, FL
09.2022 - 09.2024
- Address concerns head-on while implementing successful procedures.
- Follow up on delinquent tenants and coordinate collection procedures.
- Complete final move outs and identify required repairs and charges.
- Managed a high volume of calls and emails daily while keeping accurate records and correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Complete required reports by or before mandatory deadline.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Maintain positive attitude while working in a team environment.
Sales Associate Specialist
Preferred Apartment Communities
Wesley Chapel, FL
06.2021 - 09.2022
- Promoted high level of customer satisfaction using strong relationship-building skills and consistent follow-up.
- Maintained strong and well-managed online presence to successfully market community.
- Educated customers on apartment information such as terms, pricing, and availability.
- Consistently meeting or exceeding personal quotas.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Implemented innovative marketing tactics to generate increased traffic for available units, leading to reduce vacancy rate.
- Organized community events to foster sense of belonging among residents, resulting in higher retention rates.
- Provided exceptional customer service throughout leasing process, ensuring a smooth transition into residency.
Sales Associate Specialist
Mid-America Apartments
Tampa, FL
06.2020 - 06.2021
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries on dashboard daily, by phone or email.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Certification - Real Estate
Bob Hogue
Tampa01-2020
Diploma -
Sarasota High School
Sarasota, FL05-2007
Skills
- Financial management
- Analytical
- Auditing
- Attention to detail
- Administrative Support
- Client Relations
- Telephone and email etiquette
- Payment Collection
- Policy Enforcement
- Records Management
- Business processes and procedures
- Solution oriented
- Financial budgeting and reporting
- Resident relations
- Time management
- Organizational
- CRM , Entrata, Yardi, Excel, Rent Cafe, Real Page, Box, Microsoft Office, OKTA
- Property inspections
- Daily operations management
- Operations management
- Vendor management
- Conflict handling
- Client service and support
- Multitasking and organization
- Adaptability and flexibility
- Project management
Accomplishments
Mid-America Apartments
100% Score: Secret Shopper-2020
Preferred Apartment Communities
Customer Experience Award - Onsite Shop Q4 2021
Sales Associate of the Month- December 2021
Sales Associate of the Month- June 2022
Sales Associate of the Month- September 2022
Customer Experience Award -Phone Shop Q1 2024
Certification
- Licensed Real Estate Agent
- CNP - Certified Notary Public
Timeline
Community Manager
Preferred Apartment Communities
09.2024 - Current
Assistant Property Manager
Preferred Apartment Communities
09.2022 - 09.2024
Sales Associate Specialist
Preferred Apartment Communities
06.2021 - 09.2022
Sales Associate Specialist
Mid-America Apartments
06.2020 - 06.2021
Diploma -
Sarasota High School
Certification - Real Estate
Bob Hogue