Krystle Brown
Missouri City,Tx
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain patients satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
VBMS RESEARCH (Remote Work From Home)
Maximus
08.2016 - Current
- Upload electronic medical records, vocational rehabilitation records, rating decisions, and overpayment/financial records to veterans’ compensation claims (c-files). Meet all daily productivity standards. Provide audits on work performance in relation to patient cases.
Medical Records (Remote Work From Home)
Veterans Evaluation Services/ Maxiums
08.2016 - 04.2020
- Review the veteran’s medical records by providing the pertinent information that is being requested. Go through an entire medical record and determine what is pertinent to the case using the tools at disposal and best judgment making sure the case is complete before the schedule exam, to get veteran 100% disability benefits . We also rush through any cases that need to be pushed. Research, scan, and mail documents. Follow HIPPA guidelines.
Patient Referral Coordinator
Hamilton Vein Center, Nobilis Health
08.2018 - 05.2019
- Ensures accurate insurance verification via multiple insurance offices for in and out of network facility benefits with or without procedure codes for multiple medical specialties, answering heavy duty phone calls in call center, performing patient registration, scheduling, collect co-pays.
Medical Administrative Assistant
Frontline Recovery
09.2014 - 08.2016
- Scheduling patients, check-in/check-out, collect and post patient payments, answering heavy duty, rooming patients, and input vitals and chief complaint, verify insurance, and assist with billing/coding.
Records Clerk II
Novitex Business Solutions
11.2013 - 08.2014
- Daily task of data entry, storage, documentation, and retrieval of various types of data, refile and offsite storage, and disposition of records, package handling, stockroom. Mail documents via UPS, FEDEX, DHL.
Education
High School Diploma -
University Park Academy
Houston, TX05.2010
Skills
- Top Ranked in daily productivity
- Customer Service Expert, Call Center Environment, Sales
- Remote Office Availability
- Cross-Functional Collaboration
- Regulatory Compliance / HIPPA
- Data Entry, scan, filing, fax, copier, phone systems
- Word, Excel, Access, Outlook, Microsoft
- Document and Records Management
- Electronic Health Records for veterans
- Quality Control Checks / Audit
- Dispatcher, TWIC, and Warehouse
Timeline
Patient Referral Coordinator
Hamilton Vein Center, Nobilis Health
08.2018 - 05.2019
VBMS RESEARCH (Remote Work From Home)
Maximus
08.2016 - Current
Medical Records (Remote Work From Home)
Veterans Evaluation Services/ Maxiums
08.2016 - 04.2020
Medical Administrative Assistant
Frontline Recovery
09.2014 - 08.2016
Records Clerk II
Novitex Business Solutions
11.2013 - 08.2014
High School Diploma -
University Park Academy
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