Krystle Coleman
Cordova,TN
Summary
Educated Patient Navigator with 7 years of experience. Dedicated to advocacy and comprehensive patient care with extensive knowledge of counseling. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive
approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Navigator
Compass Intervention Center
06.2023 - Current
- Ensure that patients and their families are fully informed about their legal rights.
- Teach patients and their families about their care options and make specific recommendations based on their goals.
- Help patient and their families navigate the process of utilizing insurance ot pay for care.
- Coordinate with acute and residential therapists to locate and determine difficult aftercare placements for patients prior to discharge.
- Participate in weekly staff meetings with clinical, education, recreational, and nursing teams.
- Document and update in AS400/MS400 level(s) of care for identified patient (new admissions, step-ups, step-downs, and discharges.
- Resolved complaints from parents using established follow-up procedures.
Lead Therapist
Lakeside Behavior Health System
09.2019 - 06.2023
- Conduct psycho-social assessments, individual, group and family therapy sessions.
Taught clients anger management techniques, relaxation skills, impulse control and
coping skills. - Participate in treatment team planning.
Tracked incoming patient information, intervention plans and patient responses to
treatment. - Process commitments and discharge planning/case management services.
Crisis intervention and liaison services with referral sources and other departments
within the hospital. - Complete chart and grand audits monthly for effectiveness and concurrent review of Joint Commission.
- Update and email daily case assignment staffing purposes.
Alcohol and Drug Counselor
CMI Healthcare Services, INC.
11.2018 - 10.2019
- Educated patients on detox and withdrawal, medications, addiction, recovery,
coping skills and community resources. - Conducted individual and group therapy sessions for outpatient clients.
- Led supportive group discussions and education sessions with alcohol and drug
users and families. - Demonstrated leadership by making improvements to work processes and helping
to train others. - Maintain confidentiality of company and patients protected health information and
complies with company's HIPAA Privacy and Security policies. - Supported aftercare planning for continued recovery after treatment.
Lead Counselor
Memphis Recovery Centers Inc.
05.2016 - 11.2018
- Maintained thorough clinical treatment notes.
- Supported and counseled clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery,
coping skills and community resources.
- Led supportive group discussions and education sessions with alcohol and drug
users and families.
• Collaborated with patients to establish post-treatment strategies for sobriety. - Assessed patients in active drug and alcohol withdrawal and provided interventions
to manage physical and psychological withdrawal symptoms. - Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Monitored and documented client progress toward meeting goals and objectives.
Education
Master of Science - Counseling Psychology
Alabama A & M University
Normal, AL05.2016
Bachelor of Science - Biology
Rust College
Holly Springs, MS04.2012
Skills
- Client Advocacy
- Family Education & Communication
- Building Rapport and Credibility
- Knowledge of Community Services and Programs
- Discharge Plan Development
- Crisis Intervention
Certification
National Certified Counselor
#1619413
Timeline
Patient Navigator
Compass Intervention Center
06.2023 - Current
Lead Therapist
Lakeside Behavior Health System
09.2019 - 06.2023
Alcohol and Drug Counselor
CMI Healthcare Services, INC.
11.2018 - 10.2019
Lead Counselor
Memphis Recovery Centers Inc.
05.2016 - 11.2018
Master of Science - Counseling Psychology
Alabama A & M University
Bachelor of Science - Biology
Rust College
National Certified Counselor
#1619413
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