Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystle Coleman

Cordova,TN

Summary

Educated Patient Navigator with 7 years of experience. Dedicated to advocacy and comprehensive patient care with extensive knowledge of counseling. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive
approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Navigator

Compass Intervention Center
06.2023 - Current
  • Ensure that patients and their families are fully informed about their legal rights.
  • Teach patients and their families about their care options and make specific recommendations based on their goals.
  • Help patient and their families navigate the process of utilizing insurance ot pay for care.
  • Coordinate with acute and residential therapists to locate and determine difficult aftercare placements for patients prior to discharge.
  • Participate in weekly staff meetings with clinical, education, recreational, and nursing teams.
  • Document and update in AS400/MS400 level(s) of care for identified patient (new admissions, step-ups, step-downs, and discharges.
  • Resolved complaints from parents using established follow-up procedures.


Lead Therapist

Lakeside Behavior Health System
09.2019 - 06.2023
  • Conduct psycho-social assessments, individual, group and family therapy sessions.
    Taught clients anger management techniques, relaxation skills, impulse control and
    coping skills.
  • Participate in treatment team planning.
    Tracked incoming patient information, intervention plans and patient responses to
    treatment.
  • Process commitments and discharge planning/case management services.
    Crisis intervention and liaison services with referral sources and other departments
    within the hospital.
  • Complete chart and grand audits monthly for effectiveness and concurrent review of Joint Commission.
  • Update and email daily case assignment staffing purposes.

Alcohol and Drug Counselor

CMI Healthcare Services, INC.
11.2018 - 10.2019
  • Educated patients on detox and withdrawal, medications, addiction, recovery,
    coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group discussions and education sessions with alcohol and drug
    users and families.
  • Demonstrated leadership by making improvements to work processes and helping
    to train others.
  • Maintain confidentiality of company and patients protected health information and
    complies with company's HIPAA Privacy and Security policies.
  • Supported aftercare planning for continued recovery after treatment.


Lead Counselor

Memphis Recovery Centers Inc.
05.2016 - 11.2018
  • Maintained thorough clinical treatment notes.
  • Supported and counseled clients with drug and alcohol addiction.
    Educated patients on detox and withdrawal, medications, addiction, recovery,
    coping skills and community resources.
  • Led supportive group discussions and education sessions with alcohol and drug
    users and families.

    • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions
    to manage physical and psychological withdrawal symptoms.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Monitored and documented client progress toward meeting goals and objectives.

Education

Master of Science - Counseling Psychology

Alabama A & M University
Normal, AL
05.2016

Bachelor of Science - Biology

Rust College
Holly Springs, MS
04.2012

Skills

  • Client Advocacy
  • Family Education & Communication
  • Building Rapport and Credibility
  • Knowledge of Community Services and Programs
  • Discharge Plan Development
  • Crisis Intervention

Certification

National Certified Counselor

#1619413

Timeline

Patient Navigator

Compass Intervention Center
06.2023 - Current

Lead Therapist

Lakeside Behavior Health System
09.2019 - 06.2023

Alcohol and Drug Counselor

CMI Healthcare Services, INC.
11.2018 - 10.2019

Lead Counselor

Memphis Recovery Centers Inc.
05.2016 - 11.2018

Master of Science - Counseling Psychology

Alabama A & M University

Bachelor of Science - Biology

Rust College

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Krystle Coleman