Krystle Evans
Syracuse,NY
Summary
Organized and motivated professional with experience in healthcare administration, customer service, data review, and financial operations. Skilled in verifying claims information, supporting patients and providers, and maintaining accuracy in fast-paced environments. Recognized for strong communication, attention to detail, and the ability to resolve issues while ensuring compliance with organizational and regulatory guidelines.
Overview
13
13
years of professional experience
Work History
Patient Representative
Syracuse Orthopedic Specialists
Fayetteville, NY
05.2017 - 08.2019
- Verified insurance, claims, and billing data for accuracy and compliance.
- Assisted patients with scheduling, check-in, and account questions.
- Collaborated with billing and clinical teams to resolve documentation and coverage issues.
Alarm Agent - Emergency Response Center
Time Warner
East Syracuse, NY
02.2014 - 05.2017
- Responded to emergency alarms and followed protocols to coordinate timely assistance.
- Maintained a high caller approval rating through calm and clear communication.
- Earned CSAA Level 1 Operator Certification ahead of hiring cohort.
Inquiry Analyst
The Hartford
Syracuse, NY
08.2012 - 06.2013
- Investigated account inquiries, financial discrepancies, and policy provisions.
- Ensured accuracy, regulatory compliance, and proper documentation.
Transfer Analyst
AXA Equitable
Syracuse, NY
06.2010 - 04.2012
- Processed financial transactions with accuracy and attention to detail.
- Communicated with internal teams and clients to resolve account issues.
Securities Operations Clerk
The Bank of New York Mellon
11.2006 - 06.2010
- Managed securities operations, reconciliations, and adjustments.
- Selected for an 8-week training assignment in Pittsburgh for security operations leadership.
Education
A.A.S. - Health Information Technology
Mohawk Valley Community College
1101 Sherman Dr., Utica, NY 1350101.2027
Certified Medical Reimbursement Specialist -
AMBA Certification
10.2025
Medical Billing & Coding
Syracuse Educational Opportunity Center
Syracuse, NY05.2024
Diploma -
George Fowler High School
Syracuse, NY01.2003
Skills
- Claims review and data verification
- Patient and provider support
- Medical billing and coding
- Microsoft Office proficiency
- Medicaid and Medicare knowledge
- Problem solving
- Time management
- Attention to detail
- Customer service excellence
- Typing speed: 55 WPM
Timeline
Patient Representative
Syracuse Orthopedic Specialists
05.2017 - 08.2019
Alarm Agent - Emergency Response Center
Time Warner
02.2014 - 05.2017
Inquiry Analyst
The Hartford
08.2012 - 06.2013
Transfer Analyst
AXA Equitable
06.2010 - 04.2012
Securities Operations Clerk
The Bank of New York Mellon
11.2006 - 06.2010
A.A.S. - Health Information Technology
Mohawk Valley Community College
Certified Medical Reimbursement Specialist -
AMBA Certification
Medical Billing & Coding
Syracuse Educational Opportunity Center
Diploma -
George Fowler High School