Krystle Johnston
Corpus Christi,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
10
years of professional experience
Work History
Fine Jewelry Sales Associate
Macy’s Department Store
Corpus Christi, Texas
09.2024 - Current
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Cross-sold additional items that complemented featured products being purchased by customers.
Clerical Associate
Macy’s Department Store
Corpus Christi, TX
09.2022 - 09.2024
- Copied, sorted and filed records of office activities and business transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Maintained filing systems, both electronically and in paper form.
Legal Assistant
UMH law
Corpus Christi, TX
07.2018 - 09.2022
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Conducted thorough research and review of case information to assist attorneys.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
Fine Jewelry Captain
Macy’s Department Store
Corpus Christi, TX
08.2017 - 07.2018
- Assigned work and monitored performance of project personnel.
- Regularly evaluated staff performance against set goals and objectives related to sales targets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to customer issues to provide immediate resolution and improve retention.
Administrative Assistant
Macy’s Department Store
Corpus Christi, TX
10.2014 - 01.2017
- Facilitated communication between different departments within the organization.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted in employee recruitment, hiring and interview processes.
Education
High School Diploma -
Calallen High School
Corpus Christi, TX05-2010
Skills
- Resource optimization
- Data management
- Sales management
- Complaint resolution
- Litigation support
Timeline
Fine Jewelry Sales Associate
Macy’s Department Store
09.2024 - Current
Clerical Associate
Macy’s Department Store
09.2022 - 09.2024
Legal Assistant
UMH law
07.2018 - 09.2022
Fine Jewelry Captain
Macy’s Department Store
08.2017 - 07.2018
Administrative Assistant
Macy’s Department Store
10.2014 - 01.2017
High School Diploma -
Calallen High School