Krystle Lall
Little Rock,Arkansas
Summary
Dedicated and compassionate healthcare professional with experience in patient financial advocacy, patient services, and medical office operations. Skilled in patient registration, insurance verification, benefits investigation, cost estimates, appointment scheduling, and financial counseling. Experienced in supporting patients throughout their healthcare journey by explaining insurance coverage, coordinating financial assistance programs, and delivering exceptional customer service. Proficient in OncEMR, Centricity, Citrix, QRIS, TailorMed, and OneSource. Recognized for strong communication, attention to detail, problem-solving, and the ability to thrive in fast-paced healthcare environments while providing an outstanding patient experience.
Overview
17
17
years of professional experience
Work History
Patient Financial Advocate
Carti
Little Rock, Arkansas
12.2024 - 05.2026
- Serve as the primary resource and subject matter expert for radiology cost estimates, insurance benefits, and patient financial responsibility.
- Provide accurate cost estimates for radiology and oncology services by reviewing insurance benefits, deductibles, coinsurance, copays, and out-of-pocket maximums.
- Verify insurance eligibility, benefits, and authorization requirements for radiation oncology, imaging, and other cancer treatments.
- Assist patients with obtaining financial assistance through copay foundations, pharmaceutical assistance programs, and hospital financial assistance resources.
- Coordinate with radiation oncology, radiology, scheduling, and clinical teams to ensure patients receive timely care without financial barriers.
- Educate patients on treatment costs, insurance coverage, and available financial resources to help them make informed decisions.
- Review patient accounts for billing discrepancies and collaborate with internal departments to resolve issues promptly.
- Develop affordable payment plans while providing compassionate, patient-centered financial counseling.
- Maintain accurate documentation in Centricity, OncEMR, TailorMed, OneSource, Citrix, and QRIS.
- Advocate for patients by identifying financial solutions that reduce out-of-pocket expenses and improve access to life-saving treatment.
- Successfully managed a high volume of inbound and outbound phone calls while providing exceptional patient support and customer service.
- Demonstrated the ability to work independently, prioritize tasks, and consistently meet productivity and quality standards in a fast-paced environment.
- Collaborated effectively with physicians, nurses, financial advocates, and multidisciplinary teams using virtual communication tools.
Patient Service Specialist
Carti
Little Rock, Arkansas
10.2023 - 11.2024
- Delivered exceptional patient registration services by checking in patients for imaging, radiation oncology, and other specialty appointments while ensuring an efficient and compassionate patient experience.
- Verified insurance eligibility, benefits, authorizations, and coverage
- Coordinated patient scheduling, updated demographics, verified billing information, and maintained accurate electronic medical records to support seamless clinical operations.
- Created a welcoming environment by greeting patients and visitors, addressing questions and concerns, and delivering outstanding customer service throughout the patient visit.
- Responded promptly to patient inquiries by phone, email, and in person, providing clear, accurate information regarding appointments, insurance, billing, and treatment services.
- Collected copays, account balances, and other patient payments while ensuring compliance with healthcare regulations, HIPAA standards, and organizational policies.
- Utilized OncEMR, Citrix, and QRIS software to manage patient registration, scheduling, documentation, and clinical workflows with accuracy and efficiency.
Warehouse Lead/ Call Center
Best Buy
Little Rock, Arkansas
06.2009 - 08.2024
- Provided exceptional customer service by assisting customers in person and over the phone, resolving inquiries, processing transactions, and ensuring a positive shopping experience.
- Led front-end operations by overseeing cash handling, performing daily cash audits, reconciling registers, and maintaining accurate financial records.
- Trained and mentored new team members on company policies, POS systems, customer service standards, and operational procedures.
- Managed high-volume inbound calls, answered product and service questions, scheduled appointments, and directed customers to appropriate departments.
- Processed sales, returns, exchanges, financing applications, and online order pickups while maintaining accuracy and compliance with company policies.
- Coordinated merchandising initiatives, executed weekly planograms, maintained visual standards, and ensured product availability to maximize sales.
- Monitored inventory levels, completed cycle counts, investigated discrepancies, and collaborated with leadership to improve inventory accuracy.
- Built strong customer relationships by identifying needs, recommending products and services, and resolving concerns quickly and professionally.
- Collaborated with cross-functional teams to improve workflow efficiency, support store operations, and achieve sales and customer satisfaction goals.
- Recognized for strong leadership, problem-solving, adaptability, and the ability to thrive in fast-paced, customer-focused environments.
Education
Nursing
Delgado Community College
New Orleans, LASkills
Patient Registration
Insurance Verification
Cost Estimates
Appointment Scheduling
Medical Reception
Patient Financial Counseling
Customer Service
Medical Terminology
HIPAA Compliance
Electronic Medical Records (EMR)
Data Entry
Billing Verification
Payment Collection
Communication
Organization
Time Management
Problem Solving
Teamwork
Attention to Detail
Timeline
Patient Financial Advocate
Carti
12.2024 - 05.2026
Patient Service Specialist
Carti
10.2023 - 11.2024
Warehouse Lead/ Call Center
Best Buy
06.2009 - 08.2024
Nursing
Delgado Community College