Years of professional experience plus
Krystle Moncrease
Rochester,MN
Summary
To Obtain a position where my skills will be an asset and I'm professional driver prepared for safe, efficient transportation. Proven ability to navigate long routes and meet delivery schedules. Strong focus on teamwork, adaptability, and achieving results. Skilled in vehicle maintenance, route planning, and adhering to safety regulations. Dependable and responsive to changing demands.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
1
1
Certification
4
4
years of post-secondary education
Work History
Self Dispatch Truck Driver
USA Truck
3 2023 - 3 2025
- Transported goods safely across 10,000 miles monthly
- Maintained vehicles and met all safety regulations
- Achieved 98% on-time delivery rate for all shipments
- Monitored vehicle performance and conducted routine maintenance checks to enhance reliability.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Delivery Driver- Class A
Soar Transportation Group
Salt Lake City, UT
03.2022 - 05.2022
- Completed deliveries per week with customer satisfaction
- Maintained accurate delivery logs and documentation for compliance purposes.
- Executed precise navigational route planning
- Communicated effectively with dispatchers to coordinate deliveries and resolve issues.
- Operated various transportation vehicles safely under diverse weather conditions.
Commercial Driver
Hirschback Motor Lines
East Dubuque, IL
12.2021 - 03.2022
- Increased delivery efficiency by 20% with Coborns
- Operated commercial vehicles safely over long distances while adhering to regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed delivery schedules efficiently, optimizing routes for timely arrivals.
- Maintained accurate logs of driving hours, vehicle maintenance, and mileage records.
- Coordinated with dispatchers to resolve issues and adjust routes as necessary.
- Delivered exceptional service by communicating effectively with customers regarding deliveries.
- Completed daily route consisting of up to 4 stops daily, focusing on safety and timeliness.
Commercial Truck Driver
US Xpress
Dillon, SC
11.2021 - 12.2021
- Operated commercial vehicles safely in compliance with federal and state regulations.
- Conducted routine inspections and maintenance to ensure vehicle reliability and performance.
- Managed delivery schedules efficiently, optimizing routes for timely arrivals.
- Maintained accurate logs of driving hours, vehicle inspections, and maintenance activities.
- Resolved issues on the road independently, ensuring minimal disruption to delivery schedules.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
Commercial Truck Driver
Western Express, Inc.
Nashville, TN
11.2021 - 12.2021
- Collaborated with dispatchers to address any route changes or customer requests promptly.
- Trained new drivers on safety protocols and company procedures for operational efficiency.
- Implemented best practices for loading and unloading cargo securely and effectively.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Operated commercial vehicles across various routes, ensuring timely deliveries and adherence to schedules.
Commercial Truck Driver
Werner Enterprises
Dallas, TX
05.2021 - 11.2021
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
Commercial Team Truck Driver
CRST Expedited
Riverside, CA
03.2021 - 05.2021
- Operated commercial vehicles safely across diverse routes, adhering to all traffic regulations.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety and compliance.
- Maintained accurate logbooks, documenting hours of service and mileage for regulatory adherence.
- Communicated effectively with dispatch teams to optimize route planning and delivery schedules.
- Implemented best practices for fuel efficiency, contributing to reduced operational costs over time.
- Dropped and hooked trailers and changed configuration of equipment.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Technical Support Representative
Spectrum
San Diego, CA
09.2017 - 04.2020
- Resolved technical issues for customers, ensuring timely and effective support.
- Guided customers through troubleshooting processes using diagnostic tools and systems.
- Collaborated with team members to enhance customer service protocols and efficiency.
- Mentored new representatives, providing training on company systems and best practices.
- Analyzed customer feedback to identify recurring issues, recommending process improvements.
- Developed knowledge base articles to streamline support operations and improve response times.
- Implemented strategies to reduce ticket resolution time while maintaining high satisfaction levels.
- Led initiatives for cross-departmental collaboration, enhancing overall service delivery quality.
- Improved customer satisfaction by providing timely and accurate technical support for various internet, cable, home phone services.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in self-study to better serve the needs of clients.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
- Enhanced team productivity by streamlining troubleshooting processes for common issues.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Played key role in project that significantly reduced system downtime for major clients.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Collaborated with product teams to improve software based on customer feedback.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Boosted team morale and efficiency regular training sessions on latest tech trends.
Customer Service Representative Seasonal
TPG
San Diego, CA
01.2017 - 03.2017
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Provided support for complex service requests, ensuring accurate information delivery to clients.
- Trained new representatives on customer service protocols and best practices, enhancing team performance.
- Streamlined complaint resolution processes, improving overall customer satisfaction ratings.
- Analyzed feedback trends to recommend service improvements aligned with customer needs.
- Collaborated with cross-functional teams to implement enhanced service strategies and initiatives.
- Mentored junior representatives, fostering a culture of continuous improvement and professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Gerald R Ford Job Corps
Grand Rapids, MI 02.2004 - 03.2005
Associate of Arts - Business Technolo
Schoolcraft College
Livonia, MI 06.2015 - 09.2015
Associate of Arts - Criminal Justice And Business Administration Technology
Wayne County Community College
Detroit, MI 01.2014 - 06.2015
No Degree - Pre-Pharmacy
Henry Ford College
Dearborn, MI 01.2008 - 06.2008
No Degree - Pharmacy Technician
Kaplan Career Institute
Detroit, MI 02.2007 - 12.2007
Skills
- Route Planning
- Vehicle Maintenance
- DOT Regulations
- Hazardous Materials
- Customer Service
- Time Management
- GPS Navigation
- Defensive Driving
Certification
- Certified Transportation Professional - National Private Truck Council
- Commercial Driver’s License - DMV
Languages
English
Professional Working
Spanish
Elementary
Timeline
Delivery Driver- Class A
Soar Transportation Group
03.2022 - 05.2022
Commercial Driver
Hirschback Motor Lines
12.2021 - 03.2022
Commercial Truck Driver
US Xpress
11.2021 - 12.2021
Commercial Truck Driver
Western Express, Inc.
11.2021 - 12.2021
Commercial Truck Driver
Werner Enterprises
05.2021 - 11.2021
Commercial Team Truck Driver
CRST Expedited
03.2021 - 05.2021
Technical Support Representative
Spectrum
09.2017 - 04.2020
Customer Service Representative Seasonal
TPG
01.2017 - 03.2017
Associate of Arts - Business Technolo
Schoolcraft College
06.2015 - 09.2015
Associate of Arts - Criminal Justice And Business Administration Technology
Wayne County Community College
01.2014 - 06.2015
No Degree - Pre-Pharmacy
Henry Ford College
01.2008 - 06.2008
No Degree - Pharmacy Technician
Kaplan Career Institute
02.2007 - 12.2007
GED -
Gerald R Ford Job Corps
02.2004 - 03.2005
Self Dispatch Truck Driver
USA Truck
3 2023 - 3 2025