Krystle Gonzalez
Staten Island,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Con Edison
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
Tekie Geek
05.2023 - 09.2023
- Facilitated collaboration within team by organizing regular meetings and events.
- Monitored office supplies inventory, ensuring availability of essential items.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
TEACHERS ASSISTANT
Eden 2 Programs
12.2022 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Administrative Assistant
Richmond Wholesale
01.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT04.2023
Associate of Arts - Elementary Education
St. Johns University
Staten Island06.2008
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Conflict Resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Con Edison
09.2023 - Current
Administrative Assistant
Tekie Geek
05.2023 - 09.2023
TEACHERS ASSISTANT
Eden 2 Programs
12.2022 - 05.2023
Administrative Assistant
Richmond Wholesale
01.2016 - 03.2020
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Arts - Elementary Education
St. Johns University
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