Krystyna Zappel
Levittown,NY
Summary
Detail-oriented Budget Manager experienced in overseeing financial operations within Residence Life and Orientation. Delivered accurate budget management and invoice processing through proactive communication with departments and vendors. Focused on enhancing operational efficiency and supporting student services through meticulous record-keeping and responsive assistance.
Overview
2
2
years of post-secondary education
47
47
years of professional experience
Work History
Technical Assistant II
St. Johns University- Office of Residence Life
01.2001 - Current
- Answered and troubleshot procedures and regulations related to housing, check-in/check-out, meal plans, and various concerns, improving service delivery for residents.
- Managed expenditures, transfers, and check requisitions while maintaining computer records of confidential judicial fines, damage, lockouts, and lock change fines, contributing to the enhancement of the Residence Damage system.
- Assisted Directors with financial reports, student placements, and the damage system, supported various projects to streamline operations.
- Maintained records of distribution and record keeping of petty cash funds for Resident Directors and RAs for programming events.
- Collaborated with multiple university departments to facilitate communication and coordination.
- Compiled and drafted reports, memos, and correspondence for internal communication.
- Participated in special projects including mailings, room selection, and residence student events sponsored by the Office of Residence Life.
- Supported supervision of student assistants to ensure effective task completion.
Head Desk Attendant
St. Johns University- Office of Residence Life
01.2000 - 01.2001
- Oversaw operations of desk attendants, ensuring smooth workflow and effective service delivery.
- Supervised daily activities, prepared schedules, and addressed inquiries to enhance customer satisfaction.
- Recorded and distributed semi-monthly salaries, ensuring timely and accurate payments.
- Assisted staff, students, and visitors at St. Johns with information and services.
- Facilitated communication between Public Safety and Residence Life.
Desk Attendant
St. Johns University- Office of Residence Life
01.2000 - 01.2001
- Oversaw the overall operation of the front desk in the Residence Village.
- Screened residents and visitors, took messages, and maintained front desk log and incident reports for effective communication.
- Served as liaison between Security and Residence Life, facilitating timely information exchange.
- Guided students and visitors with accurate directions at the front desk. to students and visitors at the front desk. and with student, staff and visitors inquire.
Senior Clerk
M. Matthew Miller
New York City
01.1998 - 01.1999
- Processed daily invoices, bank transactions, customer inquiries, and orders.
- Processed daily invoices, bank transactions, customer inquiries, and orders to ensure accurate financial records.
- Greeted customers at front desk
- Coordinated accounts receivable and served as the primary backup for accounts payable.
Financial Analysis
Citibank, NA
01.1980 - 01.1985
- Administered back office processing of business loan applications, ensuring compliance and efficiency.
- Processed mortgage applications
- Prepared monthly reports for department heads, facilitating informed decision-making.
- Established procedures and process flow for the Carte Blanche product, directly influencing current process configuration.
- Reviewed and submitted mortgage applications for approval.
- Communicated with customers regarding delinquencies and matured accounts to discuss payment options. Established and implied various payment plans.
- Conducted investigations into inquiries from Citibank branches, attorneys, and customers for resolution.
- Collaborated with department and branch personnel to facilitate smooth communication and workflow.
Education
undergraduate degree - Hospitality Management
St. John's University
Jamaica, NY 09.2004 - 05.2006
Skills
- Financial reporting
- Database management
- Records management
- Proficient in Microsoft Office
- Microsoft Excel
- Office 2000, Microsoft Word, Outlook, Excel, Access and Banner
- High-pressure multitasking
- Customer service oriented Experienced in dealing with students, customers, staff and administrative inquiries
- Adaptability to change
- Independent task completion
- Efficient independent work
- Interpersonal collaboration
- Diverse interpersonal skills
- Familiarity with databases
- Ability:
Personal Information
Title: Department Assistant III
Timeline
undergraduate degree - Hospitality Management
St. John's University
09.2004 - 05.2006
Technical Assistant II
St. Johns University- Office of Residence Life
01.2001 - Current
Head Desk Attendant
St. Johns University- Office of Residence Life
01.2000 - 01.2001
Desk Attendant
St. Johns University- Office of Residence Life
01.2000 - 01.2001
Senior Clerk
M. Matthew Miller
01.1998 - 01.1999
Financial Analysis
Citibank, NA
01.1980 - 01.1985