Open To Work
Krzysztof Karpinski
Brooklyn
Summary
Highly motivated Associate of Science graduate and CompTIA A+ certified professional seeking a part-time IT Help Desk position. Eager to apply strong foundational knowledge of hardware, software, and networking protocols, combined with eight years of proven, high-level customer service and organizational skills. Dedicated to providing efficient on-field and remote technical support and contributing immediately to user satisfaction.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
32BJ Union Doorman
United Management 161 West 16th Street
New York
01.2016 - Current
- Provided exceptional, high-level customer service and hospitality to residents, managing high-stakes daily interactions and ensuring satisfaction.
- Managed security and access control for the premises, utilizing access systems and maintaining logs, which demonstrates attention to detail and trust.
- Handled complex operational logistics, including package management, vendor access, and immediate conflict resolution, proving strong communication and organizational skills essential for client support.
Freelance IT Technician
Self Employed
New York
01.2010 - Current
- Installed and configured hardware and software for user systems.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained user accounts in Active Directory and Exchange Server environments.
Education
Associate of Science - Computer Information Science (CIS)
Kingsborough Community College
Brooklyn 01.2010 - 07.2012
Skills
- Windows 10/11
- MacOS
- Basic Linux (Ubuntu, Debian)
- PC assembly
- Component installation
- Diagnostic testing
- Printer setup and troubleshooting
- Mobile device support
- TCP/IP
- DNS
- DHCP
- Wi-Fi configuration (WAP/Routers)
- Basic cable testing
- Connectivity troubleshooting
- Microsoft Office 365 (Word, Excel, Outlook)
- Antivirus/malware removal
- Customer Service
- Problem Solving
- Technical Documentation
- Active Listening
- Time Management
Certification
CompTIA A+ Certification, 11/01/25, Available Upon Request
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
32BJ Union Doorman
United Management 161 West 16th Street
01.2016 - Current
Freelance IT Technician
Self Employed
01.2010 - Current
Associate of Science - Computer Information Science (CIS)
Kingsborough Community College
01.2010 - 07.2012