Kseniya Chernykova
Vancouver,WA
Summary
High-energy customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in customer solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
5
5
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
Vancouver , WA
12.2021 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Participated in training sessions to stay current with new products, services, technology.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Provided training to new employees
Office Specialist
Department of Human Services
Portland, OR
08.2019 - 12.2021
- Communicated with customers and other offices regularly.
- Managed bill of lading preparation, processed freight packets, filed documents
- Received and processed payments
- Drafted correspondence and reports using MS Office tools, including Word and Excel.
- Followed established guidelines and procedures.
Education
High School Diploma -
David Douglas High School
Portland, OR06-2018
Skills
- Account Management
- Records Management
- Client Service
- Client Account Management
- Customer Needs Assessment
- Customer retention abilities
- Customer Retention
- Staff Training
Languages
Russian
Native/ Bilingual
Ukrainian
Professional
Accomplishments
- Superior Service Award 2022 and 2023
- Performance Excellence Award 2023
Timeline
Sales and Service Representative
First Citizens Bank
12.2021 - Current
Office Specialist
Department of Human Services
08.2019 - 12.2021
High School Diploma -
David Douglas High School
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