Kshamay Abraham
Phoenix,AZ
Summary
Dependable Crew Member Cook experienced in fast-paced restaurant environments. Enhanced operational efficiency through strong multitasking, teamwork, and strict adherence to food safety standards. Delivered high-quality dishes and maintained cleanliness while ensuring swift meal preparation and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Crew Member Cook
AMC Theatres
Phoenix, AZ
04.2023 - Current
- Provided excellent customer service in fast-paced theatre environment.
- Operated point-of-sale system for ticket and concession sales.
- Prepared and served food and beverages to patrons efficiently.
- Maintained cleanliness of lobby, auditoriums, and concession areas.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to ensure smooth theatre operations during busy hours.
- Handled guest inquiries and resolved issues promptly and professionally.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Take-Out Server
BJ's Restaurant & Brewhouse
Phoenix, Arizona
06.2024 - 12.2024
- Processed take-out orders accurately and efficiently for customer satisfaction.
- Communicated effectively with kitchen staff to ensure timely order preparation.
- Managed order packaging and presentation for a professional appearance.
- Provided exceptional customer service during order pick-up interactions.
- Maintained cleanliness and organization of the take-out area at all times.
- Handled cash transactions and processed payments with accuracy and integrity.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Performed opening duties such as restocking supplies and checking equipment.
- Provided quality customer service throughout all interactions with guests.
- Received payments, returned accurate change and closed checks in POS system.
- Verified accuracy of order upon pick up or delivery.
- Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Called customers when their orders were ready for pickup or delivery.
- Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
Drive-Thru Cashier
Jack in the Box
Phoenix, AZ
02.2024 - 05.2024
- Processed customer orders efficiently at the drive-thru window.
- Handled cash and card transactions accurately during peak hours.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Verified that orders were accurate and complete before delivering them to customers.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and organization of the work area throughout shifts.
- Maintained knowledge of current menu items, prices, and promotions.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drinks, ice cream and other special items to complete food orders.
- Collaborated with kitchen staff to expedite food preparation for orders.
- Communicated effectively with team members to ensure smooth service flow.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Assisted in training new staff on company policies and procedures.
- Assisted in training new employees on restaurant procedures and policies.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Informed customers of regular deals or monthly specials to upsell orders.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Utilized computer system to track sales data for daily reports.
- Utilized computer system to track sales data for daily reports.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ 08.2024 - 09.2026
Pinnacle High School
Phoenix, AZSkills
- Interactive communication
- Food preparation
- Beverage preparation
- Safe food handling
- Cash handling
- Cleaning
- Team collaboration
- Time management
- Customer service
- Customer engagement
- Problem resolution
- Interactive communication
- Effective communication
- Verbal and written communication
- Attention to detail
- Workplace efficiency
- Cleaning and sanitizing
- Safety awareness
- Basic math
- Product knowledge
- Learning agility
- Creativity and innovation
- Eagerness to learn
- Reliability and punctuality
- Integrity and honesty
- Adherence to standards
- Resilience
- Flexible schedule
- Team contributions
- Phone etiquette
- Critical thinking
- Integrity and honesty
- Adherence to standards
- Phone etiquette
Languages
English
Native/ Bilingual
A1
Hindi
Native/ Bilingual
A1
Certification
- Drivers license
- Food Handlers Card
Timeline
Bachelor of Science - Nursing
Grand Canyon University
08.2024 - 09.2026
Take-Out Server
BJ's Restaurant & Brewhouse
06.2024 - 12.2024
Drive-Thru Cashier
Jack in the Box
02.2024 - 05.2024
Crew Member Cook
AMC Theatres
04.2023 - Current
Pinnacle High School