K’shawn Johnson
Detroit
Summary
Detail-oriented and dependable customer support professional with experience handling high-volume tasks, scanning systems, and customer interactions. Strong written communication, accuracy, and time-management skills. Seeking a remote chat or email support position where issues can be resolved efficiently, while maintaining excellent customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
Farmington Hills
02.2023 - 09.2024
- Responded to customer inquiries through chat and email.
- Updated and maintained digital records.
- Processed requests and resolved issues efficiently.
- Documented interactions accurately in internal systems.
Scanning Mail
United States Postal Service
Detroit
11.2021 - 04.2022
- Scanned and processed mail with high accuracy.
- Followed detailed procedures and documentation standards.
- Met productivity and quality requirements.
- Organized mail for efficient delivery routes
Fulfillment Associate
Amazon
Romulus
11.2020 - 12.2021
- Prepared and verified customer orders.
- Followed written instructions and quality guidelines.
- Maintained accuracy in a fast-paced environment.
- Met performance metrics in a fast-paced environment.
Package Handler
FedEx Ground
Detroit
05.2020 - 11.2021
- Scanned and tracked package information.
- Updated shipment data using a handheld system.
- Picked and sorted packages for shipment.
- Maintained accuracy and consistency under time pressure.
Parts Specialist
Detroit Manufacturing System, LLC
Detroit
07.2020 - 08.2021
- Managed and organized parts inventory.
- Supported production workflow through accurate part handling.
Customer service
McDonald’s
Detroit
03.2018 - 02.2019
- Assisted customers with orders and concerns.
- Provided professional and efficient service.
- Handled food preparation and order accuracy.
- Provided customer service in a high-volume environment.
Cashier
Joe Randazzo’s Fruit and Vegetable Market
Detroit
10.2016 - 08.2017
- Handled transactions and customer questions.
- Maintained a positive customer experience.
- Operated the register and handled transactions.
- Assisted customers and stocked merchandise.
Job Readiness
Growth Detroit Young Talent at College for Creative Studies
Detroit
07.2016 - 09.2016
- Collaborated on mural design and painting.
- Completed job readiness and teamwork training.
- Receiving job readiness training.
Elderly Care Assistant
Nursing Home
Detroit
07.2015 - 08.2015
- Assisted elderly residents with daily needs.
- Provide compassionate care and support.
- Communicated patiently and clearly with residents.
Education
Graduated -
Osborn Collegiate Academy of Mathematics
Detroit, MI06-2018
Skills
- Customer service and communication
- Data scanning and accuracy
- Time management
- Independent and remote-ready work
- Team collaboration
- Organization and task prioritization
- Elderly care and compassionate support
- Chat and email customer support
- Typing and data accuracy
- Following SOPs & Scripts
Hobbies and Interests
- Drawing
- Cosmetology
Additional Strengths for Remote Work
- Comfortable Working independently
- Able to follow scripts and written policies
- Reliable attendance and strong focus
- Quick learner of new systems and tools
Timeline
Customer Service Representative
Concentrix
02.2023 - 09.2024
Scanning Mail
United States Postal Service
11.2021 - 04.2022
Fulfillment Associate
Amazon
11.2020 - 12.2021
Parts Specialist
Detroit Manufacturing System, LLC
07.2020 - 08.2021
Package Handler
FedEx Ground
05.2020 - 11.2021
Customer service
McDonald’s
03.2018 - 02.2019
Cashier
Joe Randazzo’s Fruit and Vegetable Market
10.2016 - 08.2017
Job Readiness
Growth Detroit Young Talent at College for Creative Studies
07.2016 - 09.2016
Elderly Care Assistant
Nursing Home
07.2015 - 08.2015
Graduated -
Osborn Collegiate Academy of Mathematics