Katey Dunn
Castleton,VT
Summary
Detail-oriented Pharmacy Technician with expertise in medication dispensing, HIPAA compliance, and workflow optimization. Proven ability to enhance pharmacy productivity and ensure patient confidentiality while providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Rutland Pharmacy
Rutland, VT
09.2020 - Current
- Assisted pharmacists in patient consultations, providing essential information on medication usage.
- Processed prescription orders efficiently, ensuring accuracy in medications dispensed.
- Managed inventory levels, conducting regular stock checks to prevent shortages and expirations.
- Trained new staff on pharmacy protocols and procedures to enhance team performance.
- Collaborated with healthcare providers to resolve prescription issues promptly and effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Cashier
Jiffy Mart
Castleton,VT
10.2017 - 08.2018
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to improve workflow.
- Monitored inventory levels at the register, communicating needs to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Caregiver
Immaculate Heart of Mary Monastery
Westfield, VT
01.2012 - 09.2017
- Provided compassionate care and support for residents, enhancing quality of life and emotional well-being.
- Assisted with daily living activities, ensuring comfort and safety for all individuals in residence.
- Collaborated with healthcare professionals to implement individualized care plans effectively.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activities while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
North Country Union High School
Newport,VT06-2009
Pharmacy Technician Apprenticeship -
Community College of Vermont
Rutland,VTSkills
- Medication dispensing
- Prescription filling
- HIPAA compliance
- Pharmacy software proficiency
- Patient consultation
- Insurance billing
- Labeling accuracy
- Processing payments
- HIPAA compliance
- HIPAA compliance
- Workflow optimization
- Answering customer questions
- Insurance claim processing
- Problem-solving skills
- Medication order processing
Timeline
Pharmacy Technician
Rutland Pharmacy
09.2020 - Current
Cashier
Jiffy Mart
10.2017 - 08.2018
Caregiver
Immaculate Heart of Mary Monastery
01.2012 - 09.2017
Pharmacy Technician Apprenticeship -
Community College of Vermont
High School Diploma -
North Country Union High School