Kultumi Conteh
Riverdale Park,MD
Overview
4
4
years of professional experience
Work History
Assistant Manager
Panda Express
04.2025 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Managed scheduling and staffing needs to ensure adequate coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored inventory levels and implemented reorder strategies to maintain optimal stock.
- Analyzed customer feedback to identify service improvement opportunities, driving higher satisfaction rates.
Shift Leader
Panda Express
01.2024 - 03.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
Student Police Aide
University of Maryland Police Auxiliary
02.2024 - 03.2025
- Observed, reported, and documented violations of law or policy.
- Provided crowd control at public events.
- Responded to calls for service from the public, which included jumpstarts, escorts, and lockouts.
- Patrolled areas to ensure the safety of buildings, blue lights for emergencies, and persons around the campus area.
Front of House
Panda Express
05.2021 - 01.2024
- Managed customer interactions, ensuring exceptional service and satisfaction.
- Processed customer transactions efficiently, ensuring accurate cash handling and adherence to payment protocols.
- Ensured compliance with company policies and safety regulations during daily operations.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland - College Park
College Park, MDSkills
- Intermediate Spanish
Timeline
Assistant Manager
Panda Express
04.2025 - Current
Student Police Aide
University of Maryland Police Auxiliary
02.2024 - 03.2025
Shift Leader
Panda Express
01.2024 - 03.2025
Front of House
Panda Express
05.2021 - 01.2024
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland - College Park