KURAN BAILEY
HR Operation Specialist
Jamaica,NY
Summary
Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with [4] years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
8
8
years of professional experience
Work History
HR Intern
UPS
Jamaica, NY
10.2023 - 12.2023
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Organized and maintained office supplies inventory.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Coordinated travel arrangements for staff members.
- Processed incoming mail and distributed accordingly.
- Served as liaison between the department and external contacts.
- Assisted with special projects upon request from management team.
- Created spreadsheets in Excel to track data related to projects.
- Maintained filing systems both electronically and manually.
- Monitored budget expenses and prepared monthly financial reports.
- Compiled information for presentations using PowerPoint software.
- Performed research on a variety of topics related to departmental activities.
- Managed calendar of events to ensure deadlines were met.
- Inputted data into an Access database program.
- Responded promptly to emails sent by various departments within the organization.
- Generated purchase orders for approved items requested by staff members.
- Updated website content regularly with new information or changes in policies or procedures.
- Ordered office supplies as needed to keep inventories stocked at all times.
- Assisted in preparing agendas for meetings held by senior management team.
- Conducted orientations for new staff members regarding company policies and procedures.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Obtained signatures for financial documents and internal and external invoices.
- Served as contact person and source of information to maintain good communication with clients.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Answered incoming calls and recorded accurate messages.
- Checked stock to determine inventory levels and maintain office supply products.
- Gathered and sorted data for inclusion in reports and files.
Sales Lead
Ambassy of Fashion LLC
New York, NY
02.2020 - 04.2023
- Reviewed customer data to determine potential new markets and target customers.
- Maintained relationships with existing clients by providing product updates and information.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Attended trade shows, conferences and other industry events as needed.
- Negotiated contracts with vendors for discounts on goods or services.
- Analyzed market trends and identified potential areas for growth.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained database of customer and sales information using SalesForce software.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Posed as models for advertising, artistic creation and display of goods.
Ticket Agent/ Customer Service Agent/Gate Agent
Delta Airlines - JFK Airport NY
Queens, NY
05.2022 - 03.2023
- Delivers world-class service to all customers and ensures every customer feels valued when traveling with Delta
- Stays committed to the customer’s experience by making their travel experience as smooth and pleasant as possible.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Resolved customer complaints in a professional manner.
- Assisted travelers with special needs or requests during check-in process.
- Answered phone calls from customers regarding flight information and other related queries.
- Processed reservation changes and cancellations for customers.
- Maintained accurate records of transactions using airline computer systems.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Ensured compliance with FAA regulations concerning ticketing operations.
- Managed airport lounge access for eligible customers.
- Printed boarding passes for departing flights according to flight schedule.
- Coordinated seating assignments based on customer preferences or needs.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Verified passenger identification documents for international flights.
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Addressed customer needs in a timely manner.
Cashier Trainer
SSP America / Food Travel Experts - JFK Airport NY
Jamaica, NY
12.2018 - 05.2022
- Participates in all aspects of sales, business development, training, cash handling operations, and customer relations
- Trained junior sales associates in product knowledge, customer service etiquette, visual merchandising, and inventory management
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Collaborated with management team to improve overall customer experience at the store level.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Ensured compliance with legal regulations related to employee rights, safety guidelines.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Generated reports from the database to track customer satisfaction levels.
Human Resources Specialist
Soho Networks
Manhattan, NY
09.2017 - 05.2019
- Assisted with the recruitment and onboarding process for new employees.
- Provided guidance to hiring managers on applicable policies and procedures.
- Developed job postings, conducted interviews, and made recommendations for hire.
- Researched industry trends related to recruitment best practices.
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified potential candidates through job postings, online databases, and referrals.
- Conducted initial phone screenings with prospective candidates.
- Scheduled in-person interviews for management review.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Maintained detailed records of recruiting activities such as interviewing notes, offer letters.
- Analyzed data from applicant tracking systems to identify trends in the recruitment process.
- Utilized social media platforms to engage passive job seekers.
- Contacted all job applicants to inform them of their application status.
- Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
- Supervised, coached and mentored recruiters to achieve individual and school recruitment targets.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
Supervisor
Macy’s Department Store - Queens NY
Queens, NY
04.2016 - 12.2017
- Participated in all aspects of sales, business development, and customer relations
- Analyzed sales data to improve sales of products
- Trained junior sales associates in product knowledge, customer service etiquette, visual merchandising, and inventory management
- Managed all aspects of the sales process, including assessing customer needs, negotiating sales contracts, and closing new accounts.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Certificate - Human Resources Management
University of Minnesota - Duluth
Duluth, MN08-2023
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06-2014
Skills
- People-oriented
- Microsoft Office and Docusign
- Time Management
- Inventory Tracking
- Money Transfer Systems
- Staff Management
- Transaction Processing
- Incident Reports
- Microsoft Office Suite
- Hiring and Training
- Staff Supervision
- Shift Scheduling
- Candidate pipeline development
- Resume Screening
- Candidate Sourcing
- Talent Acquisition
- Work Complaint Handling
- Recruitment
- Understanding of colors
- Accessory Selection
- Wardrobe design
- Fashion trends
- Social Media Promotion
- Visual Merchandising
- Boutique oversight
- Accessorizing
- Product intelligence
- Creative and visionary
- Retail and boutique fashion
- Sales strategy development
- Scheduling Employees
- Team Supervision
- Store display management
- Customer Service
- Sales Team Leadership
- Training and mentoring
- Store Opening and Closing
- Customer Engagement
- Cash Handling
- Team recruitment
- Critical Thinking
- Recruiting
- HR program development
- Talent management
- Exit Interviews
- Data Evaluation
Timeline
HR Intern
UPS
10.2023 - 12.2023
Ticket Agent/ Customer Service Agent/Gate Agent
Delta Airlines - JFK Airport NY
05.2022 - 03.2023
Sales Lead
Ambassy of Fashion LLC
02.2020 - 04.2023
Cashier Trainer
SSP America / Food Travel Experts - JFK Airport NY
12.2018 - 05.2022
Human Resources Specialist
Soho Networks
09.2017 - 05.2019
Supervisor
Macy’s Department Store - Queens NY
04.2016 - 12.2017
Certificate - Human Resources Management
University of Minnesota - Duluth
High School Diploma -
Francis Lewis High School