Kurstin Osborne
Springfield ,OH
Summary
Dynamic Assistant Manager at Speedway Gas Station with a proven track record in enhancing customer satisfaction and optimizing retail operations. Skilled in inventory management and team leadership, I successfully reduced discrepancies in cash handling and mentored staff, fostering a collaborative environment that improved service efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
South Vienna, OH
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High School Diploma - General Studies
Northeastern High School
South Vienna, OH05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff supervision
- Task delegation
- Workload management
- Retail operations
- Policy enforcement
- Orientation and training
- Schedule oversight
- Multitasking and organization
- Team collaboration
- Inventory management
- Multitasking
Timeline
Assistant Manager
Speedway Gas Station
10.2022 - Current
High School Diploma - General Studies
Northeastern High School