Kurstin M. Sandy
Summary
Hardworking individual who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high- quality work.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Neurosurgical Associates
2024.01 - 2024.04
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Streamlined the chart review process for improved efficiency and faster turnaround times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medicare Assistant
B&P Senior Benefits
2020.10 - 2023.12
- General Customer Service
- Obtaining personal information from clients to match with most affordable and sufficient plans to meet their individual needs
- Analyze medical conditions to match with correct plan
- Presenting plan options to clients
- Filing, Excel Management, Client file management
- Managed and completed paperwork and overall office administration operations.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
Server
The Giambancos Italian Grill
2022.03 - 2023.10
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Secretary/Personal Assistant
Turf Guys
2023.01 - 2023.05
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Assistant
Charles Cosby Jr Law Firm
2019.10 - 2022.12
- General client customer service
- Answering multi-line phone system
- Schedule client appointments and attorneys court appearances
- Attorney-Client file review
- Filing
- Cash Handling and credit card processing of client's fee
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Monitor
American Family Fitness
2019.10 - 2020.03
- Furloughed due to COVID 19)
- Cleaning the pool deck and the surrounding area, ensuring sure the surrounding area is clean and sanitized
- Ensured patron safety
- Testing the pools and hot tubs Ph levels, measuring the chlorine, and checking the water temperatures.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
Education
High School Diploma -
Lee Davis High School
06.2021
Skills
- Excellent Customer Service Skills, Microsoft Office, Medicare Insurance,
- Marketing, Filing and Organization, Computer Skills,
- Active Listening, Cash Handling, Insurance Sales, Strong Work
- Ethic, Trustworthy, and Outgoing, and CPR Certification.
- Email Correspondence
- Multi-Line Phone Systems
- Time Management
- Medical Billing
- Calendar Management
- Payment Transactions
- Application Process
- General Office Duties
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Medical Charting
- Patient Registration
- Appointment Setting
- Data Entry
- Self Motivation
- Problem-solving aptitude
Timeline
Medical Receptionist
Neurosurgical Associates
2024.01 - 2024.04
Secretary/Personal Assistant
Turf Guys
2023.01 - 2023.05
Server
The Giambancos Italian Grill
2022.03 - 2023.10
Medicare Assistant
B&P Senior Benefits
2020.10 - 2023.12
Office Assistant
Charles Cosby Jr Law Firm
2019.10 - 2022.12
Monitor
American Family Fitness
2019.10 - 2020.03
High School Diploma -
Lee Davis High School
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