Kurt Hoddelmann
Oviedo,FL
Summary
Dynamic and results-driven professional with extensive experience in healthcare administration at True Health. Proven expertise in medical billing and patient scheduling, enhancing operational efficiency. Adept at HIPAA compliance and data security, while delivering exceptional customer service. Committed to improving processes and fostering positive patient experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Direct Interactions
11.2025 - Current
- Providing customer service to client members
- Updated member portal information and provided login help.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guidance to enhance customer satisfaction.
- Managed customer accounts and maintained accurate records in CRM systems.
Patient Service Representative
True Health
Sanford, FL
06.2025 - 09.2025
- Coordinated insurance verifications and managed medical record requests to facilitate patient access to care
- Delivered front desk support by greeting patients, answering phones, and scheduling appointments to ensure smooth operations in a fast-paced clinical environment
- Supported provider and dental assistants by managing scheduling and patient records to enhance patient flow in a busy clinic
Medical Receptionist /Records Clerk
Advent Health
Maitland, FL
05.2015 - 12.2024
- Scheduled patient appointments across multiple Advent Health Medical Group practices, optimizing patient flow and access to care.
- Processed weekly medical records to maintain compliance with privacy regulations and ensure timely access.
- Executed provider charges for entry corrections, improving billing accuracy by 20%.
- Streamlined data management processes, increasing reporting accuracy by 15%.
Sales Associate
Kohl’s
Oviedo, FL
08.2007 - 04.2015
- Provided excellent customer service, enhancing customer satisfaction and streamlining in-store operations.
- Assisted customers in selecting merchandise and providing product information.
- Handled cash transactions and operated point-of-sale systems efficiently.
- Maintained store appearance through restocking and organizing displays.
- Processed damages for resale to optimize inventory management.
Staffing Associate
Kelly Services
Altamonte Springs, FL
08.2000 - 07.2007
- Coordinated pre-employment assessments, including background checks and drug tests, to streamline hiring process and ensure candidate readiness.
- Maintained candidate records and hiring decisions in applicant tracking system to ensure compliance and facilitate decision-making.
- Attended career fairs and conferences to network with employers and establish connections that support recruitment goals.
Education
Certificate - Medical Billing and Coding
Seminole State College of Florida
Altamonte Springs, FL05-2014
Associate of Science - Health Information Management
Seminole State College of Florida
Oviedo, FL05-2012
Bachelor of Business Administration - Marketing
Dowling College
Oakdale, NY01-1993
Skills
- Microsoft Office Suite
- Patient Scheduling
- Health Administration & Documentation
- Medical Billing & Charge Entry
- CPT Coding
- ICD-10 Coding
- HCPCS Coding
- CPT
- ICD-10
- HCPCS
- HIPAA Compliance & Data Security
- Cerner, Athena, Epic
- Salesforce
- OCLC
- Visiflow
- SAM
- KES
- ROI & Records Release Protocols
Certification
- Registered Health Information Technician (RHIT), AHIMA
- ROI Microcredential, AHIMA
Timeline
Customer Service Agent
Direct Interactions
11.2025 - Current
Patient Service Representative
True Health
06.2025 - 09.2025
Medical Receptionist /Records Clerk
Advent Health
05.2015 - 12.2024
Sales Associate
Kohl’s
08.2007 - 04.2015
Staffing Associate
Kelly Services
08.2000 - 07.2007
Certificate - Medical Billing and Coding
Seminole State College of Florida
Associate of Science - Health Information Management
Seminole State College of Florida
Bachelor of Business Administration - Marketing
Dowling College