Kurt Hoddelmann

• Delivered high-quality support to 10 customers daily, ensuring professional communication and prompt resolution through phone and digital channels.
• Maintained accurate documentation and data entry in customer databases, enhancing administrative office operations.
• Assisted customers with product inquiries and service issues through multiple communication channels.
• Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
• Maintained accurate records of customer interactions using CRM software to track issue resolution.

• Resolved customer inquiries promptly, enhancing satisfaction through active listening and problem-solving skills.
• Managed diverse customer accounts, ensuring accurate records in CRM systems for over 50 interactions weekly.
• Verified sensitive account details to facilitate efficient information exchange in accordance with privacy protocols.
• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries efficiently.
• Assisted in troubleshooting technical issues with products and services to enhance customer satisfaction.

• Coordinated insurance verifications and managed medical record requests for daily visitors, ensuring timely patient access.
• Greeted patients and managed scheduling at the front desk to support operations in a fast-paced clinical environment.
• Supported provider and dental assistants by managing scheduling and patient records to enhance patient flow in a busy clinic.
• Assisted with new patient chart setup and maintained filing systems to streamline office entry.

• Processed medical records and insurance verifications to maintain HIPAA compliance and ensure timely access to care.
• Processed medical records and insurance verifications to uphold HIPAA compliance and facilitate timely patient care.
• Executed data charge entry corrections, enhancing billing and claims accuracy.
• Streamlined data management processes, improving reporting accuracy.

• Delivered service to 50+ customers daily, contributing to improved satisfaction scores and more efficient in-store operations.
• Assisted customers in locating products and resolving inquiries to enhance shopping experience.
• Maintained organized merchandise displays to optimize product visibility and accessibility.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.

• Managed applicant tracking system, streamlining recruitment workflows and documentation.
• Collaborated with team members to identify process improvements and enhance efficiency.
• Assisted in candidate sourcing and screening processes, improving recruitment timelines.
• Coordinated interview scheduling between candidates and hiring managers efficiently.
• Managed job postings on various platforms, increasing visibility of open positions.

Certificate, Medical Billing and Coding