Kurt Hodges
Sacramento,CA
Summary
Dedicated professional with a strong focus on communication, reliability, and problem-solving. Proven track record in delivering exceptional service and fostering trust with patients and guests.
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Professional with experience in public service, prepared to contribute effectively in a state worker role. Strong skills in policy implementation, regulatory compliance, and administrative support. Team-focused with a proven track record of achieving results through collaboration and flexibility. Reliable, adaptable, and skilled in problem-solving and communication.
Hospitality professional with a strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring a positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating a welcoming environment for patrons.
Overview
11
11
years of professional experience
Work History
Non-Emergency Medical Driver
Heart of Gold Medical Transportation
Sacramento, CA
01.2023 - Current
- Ensured timely patient transportation to medical appointments, enhancing access to essential healthcare services.
- Maintained accurate records of patient pick-ups and drop-offs, supporting compliance with safety regulations.
- Collaborated with healthcare professionals to coordinate schedules and optimize transportation routes.
- On time with motivation to be better than the day before, with lots of energy to learn and get better at what I do best.
- Communication, both in person and online, is key to my success.
- Developed strong relationships with regular patients to foster trust in our services.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- quick learner for all new ideas and procedures we decide to take.
- Pretty decent at computer work and knowledge to most software programs.
- Works great with or without people, efficient, and multitasking is my forte.
- patience, attitude, and dependability for what I do, taken seriously while having a good time.
- Communicated with patients and healthcare workers in both English and Spanish.
Hospitality Professional
Chick-fil-A
Sacramento, CA
08.2021 - 01.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Trained and mentored new team members on operational procedures and customer interaction techniques.
- Enhanced team productivity by streamlining workflows during peak hours, fostering collaboration among staff.
- Developed promotional displays to increase visibility of menu items, driving sales and enhancing customer experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Achieved consistent positive feedback from guests through personalized attention and anticipating their needs.
- Coordinated activities for guests of all ages, promoting a fun-filled atmosphere that encouraged socialization among patrons at the hotel's recreational facilities.
- Contributed to the continuous improvement of hospitality operations by generating innovative ideas and providing constructive feedback during team meetings.
Cook Shift Leader
Red Robin
Sacramento, CA
08.2020 - 08.2021
- Supervised kitchen staff to ensure efficient food preparation and service workflows.
- Coordinated shift schedules to optimize labor resources during peak hours.
- Led daily briefings to communicate menu changes and special promotions effectively.
- Monitored food quality and presentation standards to maintain guest satisfaction levels.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Granite Helper
Edge Works Granite and Marble
Sacramento, CA
01.2015 - 08.2017
- Assisted in cutting and shaping granite for custom orders, ensuring precise dimensions.
- Maintained tools and equipment, promoting safety and operational efficiency.
- Collaborated with team members to optimize workflow during high-demand projects.
- Monitored inventory levels of stone materials, facilitating timely reordering as needed.
- Trained new staff on safe handling procedures and equipment operation protocols.
- Implemented best practices for waste reduction during production processes, enhancing sustainability efforts.
- Gained hands-on experience with various types of natural stone, broadening expertise in the field of granite installation services.
- Ensured high-quality results by inspecting final installations for flaws or imperfections before project completion.
- Developed strong communication skills while working closely with diverse team members on various projects.
- Assisted in the transportation of materials, ensuring timely delivery to job sites without damage or delays.
- Kept workspace clean and organized, reducing potential hazards and increasing overall efficiency.
- Installed granite countertops with precision, ensuring alignment and fit to customer specifications.
- Collaborated with design teams to interpret layout plans and implement effective installation strategies.
- Operated cutting tools and equipment safely to shape granite slabs for various projects.
- Interpreted blueprints and technical drawings to meet client specifications.
- Operated cutting tools and machinery to shape granite with precision.
- Ensured quality control by inspecting finished products for defects and adherence to standards.
- Operated polishing machines to achieve desired finishes on granite surfaces.
Education
Associate of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA05-2027
Associate of Science - Criminal Justice
American River College
Sacramento, CA05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Fast learner
- Computer knowledge
- bilingual
- Patient care
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Analytical thinking
- Professionalism
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Farsi
Elementary
Interests
- High-Intensity Interval Training
- Team Sports
- Martial Arts
- Backpacking
- Playing Sports
- Camping
- Auto Repair/Restoration
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Creative Writing
- Music
Timeline
Non-Emergency Medical Driver
Heart of Gold Medical Transportation
01.2023 - Current
Hospitality Professional
Chick-fil-A
08.2021 - 01.2023
Cook Shift Leader
Red Robin
08.2020 - 08.2021
Granite Helper
Edge Works Granite and Marble
01.2015 - 08.2017
Associate of Science - Criminal Justice
California State University, Sacramento
Associate of Science - Criminal Justice
American River College