Kurt Payne
Manchester,PA
Summary
A quality focused, customer service driven individual with more than 25 years of success in the construction industry. A proven track record of completing projects on schedule, within budget requirements, under minimal supervision, while working closely with home owners and industry personnel.
Overview
19
19
years of professional experience
Work History
Sales Representative
Aspen Home Improvements
Lancaster, PA
09.2021 - 10.2021
- Delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
Installer
Bath Fitter, Inc.
Lewisbury, PA
02.2020 - 09.2021
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment and machinery according to safety standards.
- Completed troubleshooting of malfunctions and diagnosed issues.
Customer Service Technician
New Dimensions, Inc.
Fairfax, VA
12.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Repaired material and installation flaws
Construction Foreman
B & R Associates
Gaithersburg, MD
01.2015 - 05.2018
- In ground heavy duty truck lift installation (Rotary certified installer)
- Above ground vehicle lift installation.
- Fluid and air system installation.
- Paint booth installation.
- High performance door installation (Hormann certified installer)
- Heavy equipment excavation for removal of old lifts and installation of new lifts (Equipment used: Excavator, skid steer, boom lift, fork lift, scissor lifts, and back hoe)
- Oversee 2-3 crewman, daily management of project activity
- On site point of contact for customer inquiries, concerns, and project communication
- Ordered material and equipment needed for projects
- OSHA trench certified and Rigging certified
Owner/Operator
Payne's Contracting Services, LLC
Fredericksburg, VA
06.2005 - 01.2015
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Initial client and continuous communication through completion of projects
- Estimates, invoices, and overall budget control
- Over planning, design, and execution of various remodeling, repair, and handyman projects
- Provided all customer service : questions, concerns, resolutions
Contractor/ Property Manager
MAC DOC Property Management
Fredericksburg, VA
01.2013 - 12.2014
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Carpenter/Lead Handyman
Monticello/Stratford Apartments
Fredericksburg, VA
01.2010 - 01.2011
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Education
1st CDL Training Center of Nova
Alexandria, VA2015
Franklin Career Services
Fraziers Bottom, WV2001
High School Diploma -
Chancellor High School
Fredericksburg, VA1996
Skills
- Network development
- Lead prospecting
- Account servicing
- Problem solving strength
- Customer Service
- Troubleshooting and Repair
- Manager/Trainer
- Invoicing and Collection
- Excavation work
- MAC and PC
- Water Damage Repair
- Drywall Install and Repair
- Kitchen/Bathroom Remodels
- Flooring and Tile Install and Removal, Paint/Stain
- Basic Electrical and Plumbing
Timeline
Sales Representative
Aspen Home Improvements
09.2021 - 10.2021
Installer
Bath Fitter, Inc.
02.2020 - 09.2021
Customer Service Technician
New Dimensions, Inc.
12.2018 - 12.2019
Construction Foreman
B & R Associates
01.2015 - 05.2018
Contractor/ Property Manager
MAC DOC Property Management
01.2013 - 12.2014
Carpenter/Lead Handyman
Monticello/Stratford Apartments
01.2010 - 01.2011
Owner/Operator
Payne's Contracting Services, LLC
06.2005 - 01.2015
1st CDL Training Center of Nova
Franklin Career Services
High School Diploma -
Chancellor High School