Summary
Overview
Work History
Education
Skills
Timeline
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Kurt Peterson

Stanwood,WA

Summary

Accomplished leader with extensive experience with Costco Wholesale, adept in team supervision and employee relationship management. Excelled in enhancing member service through strategic planning and performance improvement. Skilled in problem-solving and cash register operation, significantly boosting efficiency and customer satisfaction. Demonstrates a proven track record in staff training and conflict resolution, ensuring operational excellence.

Overview

26
26
years of professional experience

Work History

Front End Supervisor

Costco Wholesale
Burlington, WA
01.2022 - Current
  • Hiring for the warehouse, bringing in quality new hires for the future of Costco.
  • Trained new employees in customer service techniques and store policies, while explaining the opportunities that Costco Wholesale presents.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Resolved customer complaints in a professional manner.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.

Service Deli Manager

Costco Wholesale
Burlington, WA
10.2018 - 01.2022
  • Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
  • Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
  • Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
  • Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
  • Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
  • Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
  • Analyzed financial reports to identify areas of improvement in cost control procedures and profitability.
  • Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
  • Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.

Various

Costco Wholesale
Burlington, WA
11.2000 - 10.2018
  • Hardlines Manager
  • Temporary Bakery Manager
  • Deli Supervisor
  • Merchandising Supervisor
  • Produce Supervisor
  • Nights Supervisor
  • Tire Shop Supervisor
  • Major Sales Supervisor
  • Gas Station Supervisor
  • Member Service Supervisor
  • Front End Supervisor
  • Front End Cashier
  • Supervisor in Training
  • Forklift Driver
  • Front End Cashier

Various

Costco Wholesale
Lynnwood, WA
09.1999 - 11.2000
  • Forklift Driver
  • Front End Cashier

Various

Costco Wholesale
Aloha, OR
08.1998 - 09.1999
  • Supervisor in Training
  • Front End Cashier
  • Front End Assistant

Education

High School Diploma -

Aloha High School
Aloha, OR
06-1999

Skills

  • Complaint resolution
  • Member Service
  • Cash Register Operation
  • Accurate money handling
  • Performance Improvement
  • Team Supervision
  • Relationship building and management
  • Problem-solving skills
  • Administrative Skills
  • Goals and performance
  • Time Management
  • Opening and closing procedures

Timeline

Front End Supervisor

Costco Wholesale
01.2022 - Current

Service Deli Manager

Costco Wholesale
10.2018 - 01.2022

Various

Costco Wholesale
11.2000 - 10.2018

Various

Costco Wholesale
09.1999 - 11.2000

Various

Costco Wholesale
08.1998 - 09.1999

High School Diploma -

Aloha High School

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Kurt Peterson