Kush Desai
Pensacola,Florida
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
1
1
Certification
Work History
Frond Desk Associate
Marriott International, Inc.
Pensacola, Florida
06.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
BBA - Finance
The University of West Florida
Pensacola, FL01-2028
High School Diploma -
Pensacola High School
Pensacola, FL05-2024
Skills
- Hospitality services
- Information Protection
- Front Office Support
- Business Administration
- Administrative Skills
- Cash Handling
- Guest Relations
- Credit card handling
- Office Administration
Accomplishments
- IB Graduate (International Baccalaureate)
- 1st place State (Florida) for FBLA (Future Business Leaders of America)
- FBLA National contender / Champion Chapter. Gold seal chapter.
- 1st place district (Escambia) for FBLA (Future Business Leaders of America)
Certification
- Microsoft Office Specialist - Associate
- ESB (Entrepreneurship and Small Business)
Languages
English
Native/ Bilingual
Timeline
Frond Desk Associate
Marriott International, Inc.
06.2024 - Current
BBA - Finance
The University of West Florida
High School Diploma -
Pensacola High School
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