Kushtrim Gashi
Houston
Summary
Experienced with team leadership, consistent management, and system optimization. Utilizes skills such as interpersonal skills, team management, workflow improvement, problem-solving, and improvising to operation adversities. Known for consistent reliability, delivering high value work ethic, improving a system, and eagerness to improve and aim for optimization on a consistent basis.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Floor & Decor
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained an organized working environment by implementing tasks to employees based on their strengths.
Department Specialist
Floor & Decor
07.2020 - Current
- Improved department efficiency by streamlining processes and implementing new systems to improve organization of department.
- Greeted all customers professionally and asked open-ended questions to improve their shopping experience.
- Collaborated with different department specialists to develop innovative solutions addressing complex business challenges.
- Optimized resource allocation within the department by tracking performance metrics and adjusting workload distribution accordingly.
Kitchen Staff Member
Raising Cane's Restaurants
01.2019 - 12.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and avoid health hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cross-Trained in food distribution and customer service in order to improve skills in multitasking.
Education
High School Diploma -
YES Prep Gulfton
Houston, TX05-2018
Associate of Arts - Business Management
Houston Community College
Houston, TX06-2024
Skills
- Customer service
- Cash Management
- Team leadership
- Decision-making
- Microsoft Excel, Powerpoint, and Word
- Communication Platform (Email, Zoom, Skype, Microsoft Teams)
- Email Management (Gmail, Microsoft Outlook)
- File Sharing (Google Drive, Dropbox)
- Note Taking (OneNote)
Accomplishments
- Collaborated with team of 4 in the floor installation of a townhouse.
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the development of Project IME.
- Achieved the layout of Department by completing high intensity workloads with accuracy and efficiency.
Languages
English
Full Professional
Albanian
Limited Working
Interests
- I participate in high-intensity workouts five days a week
- Enjoy playing Basketball
- Reading self-improvement books
- I like trying new recipes and food trends
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Learning new cooking techniques and expanding my culinary skills
Timeline
Assistant Manager
Floor & Decor
05.2023 - Current
Department Specialist
Floor & Decor
07.2020 - Current
Kitchen Staff Member
Raising Cane's Restaurants
01.2019 - 12.2019
High School Diploma -
YES Prep Gulfton
Associate of Arts - Business Management
Houston Community College