Kuuipo Ramos
Honolulu
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Head Hostess
Giovanni Pastrami
Honolulu
01.2026 - Current
- Managed reservation system to optimize guest flow and seating arrangements.
- Tracked seating availability and guest flow using reservation software to streamline operations.
- Greeted and seated guests efficiently, enhancing overall dining experience in fast-paced restaurant.
- Coordinated with kitchen staff to ensure timely meal service for patrons.
- Trained new staff on proper hosting procedures and policies.
- Take orders for food and beverages from guests promptly and accurately.
- Handled phone inquiries to provide accurate information and facilitate order placement.
Kitchen/Cashier
Mama Kim’s
Honolulu
05.2026 - 12.2026
- Processed customer transactions swiftly in high-volume restaurant setting.
- Assisted customers with menu selections and accommodated special requests.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer and balanced registers daily.
Delivery Driver
DoorDash
Honolulu
12.2019 - 01.2025
- Delivered food efficiently in urban areas during peak hours.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes using GPS to optimize delivery efficiency.
- Communicated effectively with customers regarding order status and delivery times.
- Collaborated with restaurant staff to confirm order details and preparation times.
- Provided excellent customer service to enhance client satisfaction during deliveries.
Customer Service Representative
The Home Depot Inc
Kahului
05.2019 - 11.2019
- Resolved customer complaints through effective problem-solving techniques.
- Delivered timely resolutions to customer complaints, ensuring a positive experience.
- Addressed customer complaints with prompt and efficient solutions, fostering loyalty.
- Guided customers through product inquiries and order placements to enhance satisfaction.
- Educated customers on product features and benefits to enhance their shopping experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
Cashier
Pizza Hut
Mililani Town
01.2019 - 05.2019
- Provided exceptional customer service to enhance dining experience.
- Enhanced customer satisfaction by personalizing service for each customer.
- Managed cash transactions and balanced cash register to ensure accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Ensured cleanliness and organization of dining area and workstations for optimal customer experience.
- Maintained work area and kept cash drawer organized.
- Processed customer orders efficiently and accurately at busy restaurant location.
Volunteer
Aloha Nursing and Rehab Center
Kaneohe
05.2012 - 09.2014
- Assisted staff with daily patient care routines and activities.
- Facilitated social activities for residents, enhancing community involvement.
- Delivered companionship and emotional support to patients, improving their well-being.
- Served meals and ensured residents received adequate nutrition support.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Education
Kailua High School
Kailua, HISome College (No Degree) - Vet Tech
Penn Foster Career School
Scranton, PASkills
- Seating coordination
- Reservation management
- Schedule management
- Event coordination
- Cash management
- Food preparation
- Customer support
- Problem solving
- Visual merchandising
Timeline
Kitchen/Cashier
Mama Kim’s
05.2026 - 12.2026
Head Hostess
Giovanni Pastrami
01.2026 - Current
Delivery Driver
DoorDash
12.2019 - 01.2025
Customer Service Representative
The Home Depot Inc
05.2019 - 11.2019
Cashier
Pizza Hut
01.2019 - 05.2019
Volunteer
Aloha Nursing and Rehab Center
05.2012 - 09.2014
Kailua High School
Some College (No Degree) - Vet Tech
Penn Foster Career School