Kwabena Ghanson
Ontario,ON
Summary
Results-driven person with expertise in strategic planning and problem-solving. Demonstrated success in optimizing resource utilization to support scalable operations and increase profitability. Highly organized with strong relationship-building and leadership capabilities.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Store Manager
KAF African Caribbean Store
Ontario, Ontario
01.2020 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Oversaw inventory management, ensuring optimal stock levels aligned with customer demand.
- Resolved customer complaints promptly, enhancing overall shopping experiences and customer satisfaction.
- Cultivated relationships with key customers and stakeholders, expanding business networks and fostering loyalty.
- Conducted regular inspections to uphold cleanliness and safety standards.
Administrator
Royals of Shakespeare International School
Tema, Greater Accra
03.2015 - 09.2019
- Facilitated meetings and maintained agendas to enhance team collaboration and productivity.
- Implemented policies and procedures to ensure compliance with educational standards and regulations.
- Provided general administrative support to staff members.
- Monitored payroll and invoicing to prevent financial errors.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Administrative Clerk Assistant
University of Cape Coast
Cape Coast, Central Region
09.2013 - 08.2014
- Processed incoming and outgoing mail, facilitating prompt communication among departments.
- Maintained office supplies inventory, enabling uninterrupted office operations through timely ordering.
- Filed documents systematically, providing efficient retrieval of important information.
- Assisted with the preparation of presentations for meetings, conferences, and other events.
Customer Service Representative
DataBank Ghana
Accra, Greater Accra
01.2013 - 07.2013
- Boosted customer satisfaction by providing tailored product guidance, addressing individual needs effectively.
- Built strong relationships through dedicated personalized support for each customer.
- Delivered accurate product and service information in response to customer inquiries, enhancing trust and engagement.
- Conducted administrative tasks like filing paperwork, maintaining databases, and creating reports.
Education
Bachelor of Science - Management Studies
Central University College
Accra, Ghana04-2013
Diploma - Clearing, Forwarding And Shipping Management
Institute of Export And Shipping Management
Accra, Ghana06-2009
S.S.C.E - General Arts
Adisadel College
Cape Coast, Ghana06-2005
Skills
- Time management
- Problem solving
- Effective communication
- Operational efficiency
- Policies and procedures
- Relationship building and management
- Inventory management
Certification
- Materials and Processes - CAN/CGSB, Brantford
- Math Skills - CAN/CGSB, Brantford
Timeline
Store Manager
KAF African Caribbean Store
01.2020 - Current
Administrator
Royals of Shakespeare International School
03.2015 - 09.2019
Administrative Clerk Assistant
University of Cape Coast
09.2013 - 08.2014
Customer Service Representative
DataBank Ghana
01.2013 - 07.2013
Bachelor of Science - Management Studies
Central University College
Diploma - Clearing, Forwarding And Shipping Management
Institute of Export And Shipping Management
S.S.C.E - General Arts
Adisadel College