Kelsey Walker
Salisbury
Summary
Dynamic healthcare professional with extensive experience as a Referral Coordinator at Promed Healthcare, excelling in patient scheduling and follow-up coordination. Proven ability to enhance patient satisfaction through effective communication and accurate documentation. Skilled in insurance verification and committed to maintaining HIPAA compliance while fostering a compassionate care environment. While working at ProMed I also have training as a Medical Assistant, and front desk coordinator, where I have assisted with checking patients in and out, verifying insurance, and co-pays. As a medical assistant I would bring patients to rooms, collecting patient history and vital signs, and entering that into the EMR system, as well as draw blood for the providers.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Promed Healthcare
03.2021 - Current
- Coordinated patient referrals among healthcare providers to ensure timely care delivery.
- Managed scheduling and follow-ups for appointments, enhancing patient satisfaction and engagement.
- Utilized electronic health record systems to track referral status and patient information efficiently.
- Collaborated with medical staff to streamline referral processes and reduce wait times for patients.
CNA
Autumn Care Of Salisbury
10.2018 - 03.2021
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted with medication administration, adhering to safety protocols and documentation standards.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Trained new staff on best practices in patient care and facility procedures.
CNA
Brightmoor Nursing Home
12.2016 - 10.2018
- Implemented infection control measures, contributing to a safe and hygienic environment.
- Advocated for patient needs, enhancing communication between families and healthcare providers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Magnolina Gardens
12.2014 - 12.2016
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Home Health Aide
Bright Star Home Health
07.2014 - 12.2014
- Provided personal care and assistance with daily living activities for clients.
- Monitored vital signs and reported changes in health status to healthcare professionals.
- Assisted clients with mobility, ensuring safety during transfers and ambulation.
- Developed and implemented individualized care plans in collaboration with healthcare teams.
Education
Associate of Science - Theology
CCIT
Salisbury05-2016
High School Diploma -
North Rowan High School
Spencer06-2014
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Multi-line telephone operation
- Healthcare systems
- Referral tracking
- Utilization management
Timeline
Referral Coordinator
Promed Healthcare
03.2021 - Current
CNA
Autumn Care Of Salisbury
10.2018 - 03.2021
CNA
Brightmoor Nursing Home
12.2016 - 10.2018
CNA
Magnolina Gardens
12.2014 - 12.2016
Home Health Aide
Bright Star Home Health
07.2014 - 12.2014
Associate of Science - Theology
CCIT
High School Diploma -
North Rowan High School