Summary
Overview
Work History
Education
Skills
Timeline
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Kwame Rogers

Mesa,AZ

Summary

Motivated Customer Service Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

SilverRock Inc.
Mesa, AZ
07.2017 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Parts Direct Associate

Sears Holding Corporation
Tucson, AZ
09.2016 - 06.2017
  • Assisted customers with selecting items and answering questions about products.
  • Assisted customers in diagnosing the problems they have in their household appliances and finding the parts needed to repair said appliances
  • Handled incoming calls from customers regarding orders or other inquiries.

Student Assistant

University of Arizona Foundation
Tucson , AZ
04.2015 - 05.2016
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
  • Performed clerical duties such as typing letters or memos on behalf of faculty members.
  • Organized files in an efficient manner so that they are easily accessible when needed.

Crew Member

Kentucky Fried Chicken
Tucson , AZ
05.2015 - 08.2015
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

Bachelor of Science - Psychology

University of Arizona
Tucson, AZ
05.2016

High School Diploma -

Florence High School
Florence, AZ
05.2012

Skills

  • Handling Escalations
  • Training and Mentoring
  • Quality Assurance
  • Time Management
  • Schedule Management

Timeline

Customer Service Manager

SilverRock Inc.
07.2017 - Current

Parts Direct Associate

Sears Holding Corporation
09.2016 - 06.2017

Crew Member

Kentucky Fried Chicken
05.2015 - 08.2015

Student Assistant

University of Arizona Foundation
04.2015 - 05.2016

Bachelor of Science - Psychology

University of Arizona

High School Diploma -

Florence High School

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Kwame Rogers