Summary
Overview
Work History
Education
Skills
Software Familiarity
Languages
Timeline
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KWANG JIN AHN

Manchester,NH

Summary

I am a seasoned support specialist with 5+ years of experience providing exceptional service in a fast-paced environment. Skilled in handling inquiries, resolving issues, and creating an excellent experience for the customer. I am a valuable and reliable asset seeking long-term employment with a strong, reputable company.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Yogurtland
Costa Mesa, CA
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Increased customer satisfaction ratio 80% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Order Management

Bosch
Irvine , CA
04.2023 - 08.2023
  • Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders.

Production Line Worker

Pair Eyewear
Irvine, USA
11.2022 - 03.2023
  • Managed assembly line for lens selection, personally picking a total of 800-1000 orders per day
  • Managed and maintained four machines, ensuring optimal production by performing regular calibration, maintenance, cleaning, and troubleshooting of errors
  • Collaborated with maintenance team to implement a preventive maintenance program that reduced equipment downtime by 15% and increased overall efficiency.

Customer Service Representative

Willis Tower Watson
Tallahassee
10.2021 - 06.2022
  • Fielded 60+ inbound calls/day, consulting retirees on their existing medical insurance policies
  • Ranked in the top 5% of the team for consistently adhering to call procedures and achieving high customer satisfaction scores on surveys
  • Provided expert assistance in addressing billing, enrollment, and health reimbursement inquiries, resulting in a 95% customer satisfaction rating and a 30% reduction in the number of customer escalations.

Customer Service Representative

Humana
Tallahassee
12.2020 - 05.2021
  • Fielded 60+ inbound calls/day, consulting working professionals on their existing medical insurance policies
  • Demonstrated a strong commitment to exceptional service and professionalism, consistently going above and beyond expectations to meet customer needs
  • Maintained a top 10% ranking on the team for the duration of employment.

Account Manager

N3
Atlanta
12.2019 - 05.2020
  • Made outbound calls to restaurants to form partnerships with Uber Eats, holding a 20% contact-to-close rate
  • Personally managed 30+ accounts, resolving concerns and inquiries as they arose
  • Proactively assisted clients in creating menu designs and consulted on promotional strategies available on the platform in order to drive more sales.

Education

Bachelor of Arts in Sociology -

Northeastern University
01.2017

Skills

  • Effective Communication
  • Ability to Multitask
  • Time Management
  • Adaptability
  • Teamwork
  • Creative Problem Solving

Software Familiarity

  • Salesforce CRM
  • Google Workplace
  • Microsoft Office
  • Softphones
  • Avaya

Languages

  • English
  • Korean
  • Mandarin Chinese

Timeline

Customer Service Representative

Yogurtland
09.2023 - Current

Order Management

Bosch
04.2023 - 08.2023

Production Line Worker

Pair Eyewear
11.2022 - 03.2023

Customer Service Representative

Willis Tower Watson
10.2021 - 06.2022

Customer Service Representative

Humana
12.2020 - 05.2021

Account Manager

N3
12.2019 - 05.2020

Bachelor of Arts in Sociology -

Northeastern University

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KWANG JIN AHN