Kwanicya Coleman
Killeen,TX
Summary
I’m a goal oriented individual whom does my best work independently. My skills are heavily customer service based as I have 10+ years of experience in that field. As a single mother multi tasking and being able to pivot are skills I have acquired and have been able to leverage in the corporate world. I’m a chameleon and have been able to thrive in vastly different work assignments.
Overview
15
15
years of professional experience
Work History
Crc/Licensed Insurance Agent
Foundever/Liberty Mutual
05.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Teachers Aide/Rhythm and Movement teacher
Grace Lutheran School
09.2021 - 05.2022
- Created and scheduled lessons for my students based on psychological need and competency
- Took on a maternal role, nurturing and guiding children through new concepts and into their next phase in learning
- Assisted in conflict resolution
- Cultivated relationships within the community
Chiropractic assistant
Corrective Chiropractic and Wellness
01.2020 - 08.2021
- First point of contact at check in as well as bringing patients back to see the doctors
- I facilitated physical therapy treatments including teaching therapeutic exercises
- Last point of contact before patient left, scheduled new appointment based on where patient is in treatment plan and collected payment
Travel care professional
Amex travel
04.2014 - 11.2020
- Increasing satisfaction with Amex and it’s travel products through the creation of relationships with card members and potential members
- Buffering and deescalating issues by educating card members and frequenters of the website
- Leverage strong product knowledge to educate customers and maximize up-selling and cross-selling opportunities
Crew member
Popeye’s chicken and Biscuits
04.2010 - 01.2014
- Handled all revenue exchange in all positions
- Responsible for product quality control as well as environmental upkeep
- Customer service including conflict resolutions
Education
Diploma - N/a
Robert M Shoemaker Highschool
Killeen, TX06.2009
Skills
- Customer service
- Self-starter
- Adaptability and flexibility
- Multi-tasking
- Public speaking
- Decision making
- Verbal and written communication
Timeline
Crc/Licensed Insurance Agent
Foundever/Liberty Mutual
05.2022 - Current
Teachers Aide/Rhythm and Movement teacher
Grace Lutheran School
09.2021 - 05.2022
Chiropractic assistant
Corrective Chiropractic and Wellness
01.2020 - 08.2021
Travel care professional
Amex travel
04.2014 - 11.2020
Crew member
Popeye’s chicken and Biscuits
04.2010 - 01.2014
Diploma - N/a
Robert M Shoemaker Highschool