Kwelka Baw
Syracuse,NY
Summary
Experienced with front desk operations, including check-in and check-out procedures. Utilizes strong customer service skills to enhance guest satisfaction and loyalty. Track record of maintaining professional and welcoming environment for all guests. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Overview
7
7
years of professional experience
Work History
Care Provider
TruCare
01.2021 - Current
- Provided compassionate care and support for a family member, assisting with activities of daily living such as bathing, grooming, and meal preparation.
- Developed a deep understanding of the unique needs and preferences of the individual, adapting care strategies as necessary to ensure their comfort and well-being.
- Communicated regularly with healthcare professionals and family members to ensure a coordinated approach to care, and reported any concerns or changes in the individual's condition in a timely manner.
Hotel Front Desk Agent
Clarion Pointe
11.2022 - 12.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and experience.
- Coordinated room assignments to optimize occupancy rates and guest preferences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
Cashier and Stocker
Marshalls
07.2019 - 01.2021
- Demonstrated exceptional customer service skills as a cashier by engaging with customers and consistently achieving high customer satisfaction ratings.
- Successfully promoted and sold credit cards, exceeding sales targets and contributing to the overall success of the store.
- Showed strong organizational skills and attention to detail as a backroom associate, ensuring timely and accurate processing of shipments and inventory management.
- Exhibited a passion for fashion and home decor as a sales associate, providing expert product knowledge and personalized recommendations to customers.
- Proactively resolved customer issues and concerns, resulting in positive feedback and repeat business.
Cashier and Stocker
Express Bottle Return
05.2019 - 11.2019
- Operated machinery to accurately count bottles, ensuring that production goals were met, and quality standards were maintained.
- Demonstrated strong mathematical skills by consistently performing manual bottle counts with precision and attention to detail, even during busy shifts. Showed physical stamina and endurance by lifting and carrying heavy loads of up to 40-50 pounds, contributing to the efficient and timely completion of tasks.
- Maintained a safe and clean working environment by following established procedures and protocols, and promptly reporting any issues or concerns to supervisors.
- Collaborated effectively with team members and supervisors to meet production targets and ensure customer satisfaction.
Education
High School Diploma -
Henninger High School
Syracuse, NY01.2020
Skills
- Customer service
- Sales
- Organization and attention to detail
- Mathematical skills
- Conflict Management
- Strong Communication
- Computer skills
- Ethics and professionalism
- Adaptability
Timeline
Hotel Front Desk Agent
Clarion Pointe
11.2022 - 12.2022
Care Provider
TruCare
01.2021 - Current
Cashier and Stocker
Marshalls
07.2019 - 01.2021
Cashier and Stocker
Express Bottle Return
05.2019 - 11.2019
High School Diploma -
Henninger High School