Summary
Overview
Work History
Education
Skills
Timeline
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Kwmenia Jenkins

Athens,GA

Summary

Experienced customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

4
4
years of professional experience

Work History

Delivery Driver

DoorDash
04.2024 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded car and properly secured items to prevent damage for deliveries.

Assembly Worker

Nakanishi Manufacturing Corp
01.2024 - Current
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Troubleshot faulty equipment.

Customer Service Associate

Chicos FAS
05.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Proudction Worker

Toyota Automotive Compressors of Georgia (TACG)
01.2021 - 04.2023
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.

Education

Bachelors - Healthcare Business Administration

American InterContinental University
Schaumburg, IL
01.2024

High School Diploma -

Statesboro High School
Statesboro, GA
05.2011

Skills

  • Commercial driving
  • Equipment Operation
  • Dispatch Communication
  • Appointment Scheduling
  • Customer Support
  • Product Assembly

Timeline

Delivery Driver

DoorDash
04.2024 - Current

Assembly Worker

Nakanishi Manufacturing Corp
01.2024 - Current

Customer Service Associate

Chicos FAS
05.2023 - 01.2024

Proudction Worker

Toyota Automotive Compressors of Georgia (TACG)
01.2021 - 04.2023

Bachelors - Healthcare Business Administration

American InterContinental University

High School Diploma -

Statesboro High School

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Kwmenia Jenkins