Ky Jackson
Scottsdale,AZ
Overview
5
5
years of professional experience
Work History
Store Manager/ Barista
The Human Bean
Phoenix, AZ
07.2020 - 10.2021
- Oversaw daily operations, ensuring optimal staffing levels and efficient workflow management.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Analyzed sales data to identify trends, adjusting product offerings based on consumer preferences.
- Streamlined operational procedures to enhance service speed and customer satisfaction metrics.
Sales Associate
Urban Outfitters, Inc.
Chandler, AZ
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager in Training
Lush Cosmetics
Scottsdale, AZ
10.2021 - 10.2023
- Led team training sessions to enhance product knowledge and customer engagement strategies.
- Implemented operational improvements, resulting in streamlined processes and increased store efficiency.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment of products.
- Developed visual merchandising displays to effectively showcase products and increase customer interest.
- Conducted performance reviews, providing constructive feedback to team members for continuous development.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Coordinated community outreach initiatives, strengthening brand presence and customer relationships within local markets.
Barista
Renegade Coffee Company
Scottsdale, AZ
05.2022 - 12.2022
- Crafted specialty beverages with precision, ensuring customer satisfaction and quality standards.
- Trained new baristas on equipment operation and beverage preparation techniques, enhancing team performance.
- Managed inventory levels, minimizing waste and optimizing supply chain processes for efficiency.
- Implemented streamlined workflow processes, reducing service times during peak hours.
Bartender
Chilis Resturant
Chandler, AZ
06.2023 - 01.2024
- Collaborated with kitchen team to coordinate timely drink service during events.
- Implemented process improvements for bar operations, increasing workflow efficiency.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Medieval Times Dinner & Tournament
Scottsdale, AZ
01.2024 - Current
- Crafted and served a diverse range of beverages to enhance guest experience.
- Developed specialty cocktails that aligned with event themes, increasing guest satisfaction.
- Oversaw inventory management, tracking supplies to minimize waste and control costs.
- Implemented new techniques for cocktail preparation, improving service speed and quality.
- Served high customer volumes during special events, nights, and weekends. As many as 1100 guests.
Skills
- Strong multitasking
- Highly reliable
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Menu memorization
- Hospitality service expertise
- Suggestive selling
- Food service
- Team training and development
- Beverage preparation
- Inventory
- Salesmanship
- Classic cocktails
- Food running
- Staff management
- Health codes compliance
- Changing beer kegs
- Creative mixology
Timeline
Bartender
Medieval Times Dinner & Tournament
01.2024 - Current
Bartender
Chilis Resturant
06.2023 - 01.2024
Barista
Renegade Coffee Company
05.2022 - 12.2022
Sales Associate
Urban Outfitters, Inc.
10.2021 - 05.2022
Manager in Training
Lush Cosmetics
10.2021 - 10.2023
Store Manager/ Barista
The Human Bean
07.2020 - 10.2021