Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Timeline
Hi, I’m

Ky Lieu

Fairfax,VA

Summary

E-Commerce Personal Shopper with 4.5 years rapidly and effectively delivering quality merchandise to discerning customers. Meticulously adheres to client requests. Tirelessly addresses discrepancies and stock issues. Dedicated to serving as customers' direct proxy in purchasing ideal items without physically visiting retail locations.

Overview

10
years of professional experience
2
Languages

Work History

Walmart Inc.

E Commerce Personal Shopper
05.2020 - Current

Job overview

  • Responsible for locating, pulling items off shelves, scanning items, and bagging it for customer pickup and delivery
  • Ensuring customer receives high quality food and merchandise items
  • Answering telephone calls to check customer in and resolving any customer issues
  • Assist with transporting and loading items to customers car
  • Consistently meeting deadlines and goals for store such as 100% CSAT(Customer Satisfaction Score), as well as 97% FTP (First Time Pick rate), and maintaining the wait time for customers under 3 minutes
  • Ensure that the backroom is cleaned and organized

Dollar Tree

Sales Associate
10.2015 - 05.2016

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Reston Day School

Childcare Provider
09.2014 - 04.2015

Job overview

  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Education

Northern Virginia Community College
Manassas, VA

from Interior Design

Chantilly High School
Chantilly, VA

High School Diploma
06.2014

Skills

  • Customer service expertise
  • Sales experience
  • Product picking
  • Patience and Empathy
  • Time Management
  • Problem-solving skills
  • Teamwork and Collaboration
  • Childcare
  • Child Supervision
  • Product Knowledge Expertise
  • Order Processing Efficiency

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Elementary

Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home option
Availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

E Commerce Personal Shopper

Walmart Inc.
05.2020 - Current

Sales Associate

Dollar Tree
10.2015 - 05.2016

Childcare Provider

Reston Day School
09.2014 - 04.2015

Northern Virginia Community College

from Interior Design

Chantilly High School

High School Diploma

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Ky Lieu