Summary
Overview
Work History
Education
Skills
Timeline
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KYA FISHER

Stockbridge,GA

Summary

Aiming for a full-time position that offers professional challenges, leveraging strong interpersonal skills, excellent time management abilities, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Personal Trainer

Entreprenuer
03.2023 - Current
  • Conducted assessments to evaluate clients' current physical condition and overall health
  • Designed personalized fitness and nutrition programs that aligned with clients' specific wellness objectives
  • Scheduled appointments with clients and communicated effectively with them via phone or email
  • Performed administrative duties such as billing customers or ordering supplies as needed
  • Researched new training methods, trends, and equipment to stay up-to-date on industry standards.

Patient Care Coordinator

Renaissance Endodontics
10.2021 - 12.2022


  • Welcomed patrons and engaged in friendly conversations while conducting check-in process
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Customer Care Supervisor

Hello Innovation
03.2017 - 03.2020
  • Provided guidance to CSRs on how to handle difficult customers or situations
  • Created reports detailing team performance metrics such as average call time, first contact resolution rate
  • Responded to customer inquiries via phone or email within established guidelines
  • Resolved escalated customer issues with empathy and professionalism while meeting company objectives
  • Analyzed customer feedback surveys and identified areas of improvement in the customer experience process.

Education

Business Administration -

Eastern Michigan University
Ypsilanti, MI

Skills

  • Scheduling
  • Verbal and Written Communication
  • Filing and Recordkeeping
  • Data Collection
  • Problem-Solving Abilities
  • Microsoft Excel
  • Sales Closing
  • Client Relations

Timeline

Personal Trainer

Entreprenuer
03.2023 - Current

Patient Care Coordinator

Renaissance Endodontics
10.2021 - 12.2022

Customer Care Supervisor

Hello Innovation
03.2017 - 03.2020

Business Administration -

Eastern Michigan University

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KYA FISHER