KYA MABREY
Toledo,OH
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
- Developed and implemented training protocols for new restaurant openings, fostering a culture of teamwork and efficiency.
- Directed training efforts as lead trainer on the 6th opening, focusing on skill development and team performance improvement.
- Orchestrated the launch of 17 locations across the country, contributing to overall business growth and market reach.
- Engaged in comprehensive training through “Service Mastery Program”, focusing on advanced service techniques.
- Achieved successful completion of "Brew Genius" program, focusing on advanced brewing methodologies.
- Honored as Overall Team Member of the Year for demonstrating leadership and commitment to team objectives.
Overview
7
7
years of professional experience
Work History
Supervisor
BJ’S Restaurants Inc
Toledo, OH
03.2019 - Current
- Developed and delivered comprehensive training programs to enhance staff understanding of service protocols and menu offerings.
- Developed and implemented daily shift schedules to maintain adequate staffing levels and enhance productivity.
- Ensured dining area remained clean and organized to foster a welcoming atmosphere for guests.
- Ensured prompt issue resolution.
- Engaged in collaborative discussions during team meetings to identify operational challenges and recommend actionable solutions.
- Streamlined table management to accommodate increased guest service per shift.
- Facilitated efficient food order delivery through diligent oversight of kitchen processes and effective communication with chefs to resolve challenges.
- Facilitated open communication among team members to enhance collaboration and address conflicts effectively.
- Maintained exceptional cleanliness and organization to elevate customer satisfaction and dining experience.
- Provided guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques to enhance service quality and customer satisfaction.
- Monitored and enforced safety protocols to maintain compliance with health regulations and promote a safe work environment.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled bank statements and financial reports to maintain precise records.
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Strong leadership
- Food safety
- Inventory controls
- Critical thinking
- Cash handling
- Opening and closing procedures
- Supply ordering
- Recruitment
- Bookkeeping
- Invoice processing
- Food presentation
- Meal preparation
- Attention to detail
- Effective communications
- Kitchen operations
- Team collaboration
- Ingredient knowledge
- Frying techniques
Timeline
Supervisor
BJ’S Restaurants Inc
03.2019 - Current