Open To Work
Kyah Williams
Belleville,MI
Work Preference
Summary
Dedicated professional in customer service and hospitality, recognized for fostering welcoming environments and delivering exceptional experiences. Strong relationship-building skills have consistently led to increased client satisfaction and retention. Proven ability to manage front-desk operations and resolve issues effectively in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Wellness Front Desk Coordinator
The Joint Chiropractic
Lakeland, Florida
2026.02 - 2026.08
- Manage front-desk operations, including answering phones, responding to emails, scheduling appointments and assisting walk-in patients
- Greeted patients warmly and professionally, fostering a welcoming office environment and delivering exceptional customer service
- Facilitated patient check-in process, verifying information for seamless visits. in and out, assist with billing options and payment related inquiries
- Coordinate with clinical staff and chiropractic doctors to ensure smooth patient flow and efficient daily operations
- Maintained confidentiality of patient information, adhered to HIPAA privacy policies, and accurately organized patient files and front desk records
- Assist with general administrative duties such as scanning, faxing, filing, copying, data entry and document management
VIP Hospitality Concierge Rep
Hard Rock Casino & Hotel
Tampa, Florida
2025.01 - 2026.02
- Managed VIP arrivals, departures, room preferences, amenities, and special accommodations, ensuring seamless guest experiences through meticulous attention to detail and advanced Excel skills.
- Coordinated reservations for dining, entertainment, transportation, nightlife, spa services, and exclusive guest experiences, enhancing guest satisfaction by tailoring offerings to individual preferences.
- Built and maintained relationships with premium clientele through professional communication and personalized service.
- Assessed guest preferences to improve overall stay quality.
- Demonstrated multitasking, conflict resolution, and customer service skills, contributing to a consistently polished professional image and positive guest interactions.
Client Fulfillment Specialist
Long Home Products
Riverview, Florida
2024.05 - 2024.12
- Resolved project challenges by collaborating with clients and project managers to identify effective solutions
- Supported customers in project development and guided them on necessary construction protocols for installations
- Arranging dumpster scheduling & pickups on job sites along with performing daily calls to check-in on customers throughout the duration of their projects
- Scheduled projects following established procedures and time frames to ensure timely completion
- Performed data entry and processing of financing and loan documents accurately and efficiently.
ERS Call Center Representative
AAA American Automobile Association
, Remote
2022.09 - 2023.11
- Dispatching emergency roadside assistance to members
- Analyzed member accounts and provided tailored service recommendations.
- Verified member information and efficiently placed service requests in software applications.
- Accurately recorded data in software and identified geographical locations for service requests.
- Dispatching emergency roadside assistance to members
- Analyzing accounts & offering beneficial services to members
Leasing Consultant/Agent
Oakland Management
Plymouth, Michigan
2020.09 - 2022.08
- Negotiated and closed leases with over 300 prospective tenants, resulting in a 30% increase in occupancy rate
- Generated lease paperwork for new move-ins, collected move-in payments, provided move-in packages, and ensured smooth a smooth onboarding experience
- Processed lease renewals for existing tenants to maintain occupancy rates. with current tenants & create leases for new tenants
- Leasing/selling inventory to qualified prospects
Guest Service Representative
Detroit Marriott at the Renaissance Center
Detroit, Michigan
2018.12 - 2020.07
- Efficiently handle check-in and check-out procedures, ensuring accuracy in guest information and payment transactions.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
- Maintained accurate records of guest interactions and preferences to enhance service personalization.
- Completed daily reports, providing management with relevant insights for operational improvements.
Call Center Representative
Comcast
Plymouth, Michigan
2017.08 - 2018.11
- Troubleshot service issues and identified customer needs to deliver tailored solutions
- Managed high-volume customer inquiries efficiently while maintaining professionalism
- Ensured quality metrics were met to enhance customer service
- Cross-sold and promoted multiple products to enhance customer satisfaction and meet sales targets
Education
Associates of Arts - Communications
Wayne County Community College
Belleville, MI2020-04
Skills
- HIPAA compliance
- Appointment scheduling and calendar management
- Patient retention and relationship building
- Advanced Excel proficiency
- Patient follow-up
- Office technology
- Attention to detail
- Problem solving and conflict resolution
- Time management
- Collaboration
- Communication skills
- Adaptability
Languages
English
Timeline
Wellness Front Desk Coordinator
The Joint Chiropractic
2026.02 - 2026.08
VIP Hospitality Concierge Rep
Hard Rock Casino & Hotel
2025.01 - 2026.02
Client Fulfillment Specialist
Long Home Products
2024.05 - 2024.12
ERS Call Center Representative
AAA American Automobile Association
2022.09 - 2023.11
Leasing Consultant/Agent
Oakland Management
2020.09 - 2022.08
Guest Service Representative
Detroit Marriott at the Renaissance Center
2018.12 - 2020.07
Call Center Representative
Comcast
2017.08 - 2018.11
Associates of Arts - Communications
Wayne County Community College