Kyan Powell
Fort Wayne,Indiana
Summary
Proficient and performance-driven IT professional offering 3 years experience in leading technology initiatives combined with in-depth knowledge of network security systems, applications, procedures, and techniques. Strong qualifications developed over comprehensive experience with focus on information management, IT support services, and network administration.
Current Top Secret/SCI Clearance
CompTIA Security+ Certified
Overview
3
3
years of professional experience
Work History
MetalX
IT Tech
Fort Wayne, Indiana
07.2023 - Current
- Enhanced helpdesk ticketing system, resulting in 33% reduction in support call turnaround time.
- Answered questions regarding custom software and self-resolvable issues, resulting in 50% fewer calls to helpdesk.
- Conducted regular training sessions to improve employee technical knowledge and skills.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
Information Technology Specialist (US Army MOS 25B)
US Army
City, Indiana
02.2021 - Current
- Served as LAN Technician for NATO and oversaw hardware migration, allowing 1200 employees to transfer from FastEthernet interfaces to GigabitEthernet.
- Provided telephone and in-person support to over 5000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
- Managed ongoing computer hardware and software issues, including dissemination of unclassified and classified information.
- Provided troubleshooting for software systems and system hardware on areas such as IP conflicts, TCP/IP routing, data path transmission and related irregularities.
- Implemented the migration of over 8000 employees’ e-mail to DEPARTMENT OF DEFENSE (DoD) ENTERPRISE EMAIL using Outlook 2007 and/or Outlook Web Access (OWA) client access.
- Experienced with Cisco routers and switches as well as related hardware and software systems.
- Responsible for implementing network system installations, changes and upgrades.
- Provided daily hardware and software technical support for military computer and communications hardware, software and equipment created with BMC remedy trouble ticket software.
- Served as Information Systems Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity.
- Served as LAN Technician for NATO and oversaw hardware migration, allowing 1200 employees to transfer from FastEthernet interfaces to GigabitEthernet.
- Developed, documented and implemented standard operating procedures for military and civilian information systems for large office system workgroups.
- Executed integration of more than 500 new computer systems to the workplace.
- Apply best management practices in handling Exchange Server 2003 file server, server backups, active directory users and computers, local domains and policies, local security policies, Outlook 2003/2007/2010, as well as software and hardware installation.
- Supported daily monitoring and reporting of the user data protection and backups.
Education
Bachelor of Science - Cybersecurity
Indiana Tech
Fort Wayne10.2024
High School Diploma -
Northrop High School
Fort Wayne06.2016
Skills
- Database maintenance
- Advanced troubleshooting
- Computer diagnostics and repair
- Hardware and Software support and troubleshooting
- Switches
- Routers
- Troubleshooting
- MS Office
- Outlook, Word, Excel, PowerPoint
- Ethernet/ Cabling
- TCP / IP
- Firewalls
- Databases
- Virtual environments
- Windows
- Active Directory management
- Video Teleconference
- BMC / Trouble ticketing
- Customer Service
- Technical Support
- Printers
- Wireless network
- Hardware/Software Upgrades
- Data Recovery
- Software support
- Security
- Remote Desktop Administration
- Performance Monitoring
- PuTTY
Timeline
MetalX
IT Tech
07.2023 - Current
Information Technology Specialist (US Army MOS 25B)
US Army
02.2021 - Current
Bachelor of Science - Cybersecurity
Indiana Tech
High School Diploma -
Northrop High School
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