Summary
Overview
Work History
Education
Skills
Timeline
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Kyana Delima

Fayetteville,NC

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Excellent communication and customer service skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level phlebotomist position to help launch career while achieving company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Walmart
Fayetteville, NC
04.2020 - Current
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Resolved customer complaints in a professional manner.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted customers with check cashing, bill payment, and money orders.
  • Inspected currency for any signs of counterfeiting prior to acceptance.

Cashier

Niko's Gyro & Wings II
Fayetteville, NC
03.2019 - 03.2020
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Host/Restaurant Busser

Outback Steakhouse
Fayetteville, NC
08.2018 - 03.2019
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Answered telephone to provide dining information and take reservations.

Education

Certificate - Phlebotomy Technician

Fayetteville Technical Community College
Fayetteville, NC
12-2023

Certificate - Medical Administrative Assistant

Fayetteville Technical Community College
Fayetteville, NC
06-2020

High School Diploma -

E.E. Smith High School
Fayetteville, NC
05-2019

Skills

  • Customer Service
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Tech Savvy
  • Data Entry
  • Sanitation and Sterilization
  • Patient Care
  • HIPAA Compliance
  • Blood Collection
  • Medical Terminology Knowledge
  • Problem-Solving Abilities
  • Positive and Professional

Timeline

Customer Service Cashier

Walmart
04.2020 - Current

Cashier

Niko's Gyro & Wings II
03.2019 - 03.2020

Host/Restaurant Busser

Outback Steakhouse
08.2018 - 03.2019

Certificate - Phlebotomy Technician

Fayetteville Technical Community College

Certificate - Medical Administrative Assistant

Fayetteville Technical Community College

High School Diploma -

E.E. Smith High School

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Kyana Delima