Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyandrea Jones

Atlanta ,GA

Summary

Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Golden Broom Corporation
2021 - 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shorter

FedEx
05.2022 - 08.2024
  • Played a vital role in the team''s defensive efforts by effectively employing various defensive tactics and strategies.
  • Utilized video analysis tools for self-assessment purposes, identifying areas of improvement within shooting technique and overall performance.
  • Increased overall shooting percentage with consistent training on various shooting techniques and drills.
  • Improved shooting accuracy by conducting regular target practice sessions and implementing feedback from coaches.

Childcare Teacher

Rishia Care
01.2013 - 06.2016
  • Prepares Breakfast, Lunch, snack, and Evening snacks for the kids.
  • Teach ABC’s 123’s ,Shapes and Colors
  • Potty Training individuals who need the assistances
  • Answering calls and taking payments from Parents.
  • Prepare kids to have a little outside time.

Executive Assistant

Welcome Home Investments, LLC
08.2013 - 03.2014
  • Maintain broker/agents calendars
  • Schedule meetings with senior staff and clients
  • Answer calls and give update status of properties
  • Moving and organizing files for staff

Catering Associate

Grady Memorial Hospital
12.2012 - 08.2013
  • Prepares delivers food trays to hospital patients, performing any combination of following duties on tray line
  • Places food servings on plates trays according to diet list on menu card
  • Examines filled tray for completeness places on cart
  • Serves trays to patients, collects as well as stacks dirty dishes on cart returns cart to kitchen

Cashier

McDonalds
01.2009 - 11.2012
  • Exceptionally skilled at taking orders, recording them into the computer, taking money from customers and providing change
  • Able to responsibly fetch customer food orders, arrange items either on trays for dine-in customers or in bags for drive-through orders
  • Highly trained in handling cash and contents of the cash drawer dutifully
  • Extensive knowledge of matching cash in hand and in database
  • Vigilant approach: To ensure correct amount of money changes hands and safely goes into drawers
  • Trained at ensuring adequate amounts of napkins and condiments accompany customer orders

Waitress/Carhop

Sonic Restaurant
02.2012 - 05.2012
  • Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards.
  • Carries and balances a tray weighing up to 25 pounds.
  • Greets all guests in a polite and friendly manner with a smile.
  • Delivers and serves quality food and beverages to guests at each delivery point (cars parked in stalls and patio) in a timely manner.
  • Displays the importance of placing guests’ needs first on a consistent basis.
  • Responds to guests requests in a respectful manner. Promptly reports complaints to a member of the drive-in management team.

Education

Heritage High School
Rockdale County Ga
05.2007

Skills

  • Customer Service, Hospitality, Childcare, Cashier

Timeline

Shorter

FedEx
05.2022 - 08.2024

Executive Assistant

Welcome Home Investments, LLC
08.2013 - 03.2014

Childcare Teacher

Rishia Care
01.2013 - 06.2016

Catering Associate

Grady Memorial Hospital
12.2012 - 08.2013

Waitress/Carhop

Sonic Restaurant
02.2012 - 05.2012

Cashier

McDonalds
01.2009 - 11.2012

Customer Service Representative

Golden Broom Corporation
2021 - 2025

Heritage High School

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Kyandrea Jones