Marketing
Kyania Harris
Property Management
Charlotte,NC
Summary
Dedicated Leasing Consultant enthusiastic about meeting new people with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
MAA
11.2022 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes at a property of 300 apartment homes.
- Increased tenant satisfaction by promptly resolving issues efficiently with a 24 response time.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Organize monthly community events to foster positive relationships between tenants and build a sense of community within the property.
- Coordinate daily move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Airline Customer Service Agent
American Airlines
5 2014 - 5 2022
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Roxborough High School
Philadelphia, PA 09.2007 - 2011.06
Skills
Strategic Planning
Tenant issue resolution
Relationship building and rapport
Digital Marketing
Leasing and sales
Marketing and Advertising
Payment Collection
Interests
Retention Solutions
Awards
MAA Culture Ambassador Award
Timeline
Leasing Consultant
MAA
11.2022 - Current
High School Diploma -
Roxborough High School
09.2007 - 2011.06
Airline Customer Service Agent
American Airlines
5 2014 - 5 2022
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