Kyanna Brightmon
A Cargiving Hand
Naples ,FL
1
Language
7
years of professional experience
Enthusiastic customer service representative with in-depth knowledge of hospitality. Professional employee with proven expertise in achieving corporate goals. In-depth customer service experience in client-focused positions. Problem-solver with experience in team leadership. Able to flourish with the capability to prioritize and delegate tasks ensuring high quality production of work within a fast paced and rapidly changing environment. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Work History
Home Care Aide
1 Year- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining adherence to care plans.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed positive relationships with clients to enhance emotional well-being.
- Maintained cleanliness of living spaces, promoting a healthy environment.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Technician
1 Year 2 Months- Provided sales support and administrative assistance to +4000 guests under the direction of the sales leadership team.
- Maintained up-to-date records of reservation
- Maintaining high standards of customer service during high-volume fast-paced intervals
- Provided welcoming and inviting customer service to the guests, ensuring their stay was the best experience
- Assist in customer interaction, ensuring all activity and excursion packages were recorded and proper steps were followed according to established Rules and Regulations
- Thrived within a busy environment requiring the ability to prioritize and provide exceptional customer service
Receptionist
4 Years 2 Months- Stock, replenish, and organized inventory with accuracy and efficiency
- Operated cash register and assisted guest by processing all payment and purchase accordingly
- Maintained high standards of customer service during high-volume fast paced intervals.
- Enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude
- Responsible for performing general administrative and clerical support duties, including managing the front office reception.
- Efficiently handled customer issues and resolved complaints from guests who are not satisfied with the hotel’s services, and escalating issues, when necessary, in a timely manner.
- Schedules meetings and travel for executives, as well as appointments for customers
- Handled incoming and outgoing correspondence, sorted and distributed mail
- Maintained and stocked basic office supplies
- Ability to maintain composure in high pressure and fast-paced environment
- Self- starter able to work both independently as well as in a team-oriented environment
- Adapt to change easily to accomplish assigned tasks and goals.
- Hospitality
- 10/2019 – 12/2023 | Bonita Springs, FL | Hospitality
Education
Associate of Applied Science - Biology
High School Diploma
Skills
Active listening
Presentation skills
Problem-solving
Strategic thinking
Resilience
Growth mindset
Critical thinking
Attention to detail
Coaching and mentoring
Ability to work autonomously or with team members
Strong verbal and written communication
Intermediate Microsoft Office Suite including Word
Excel
and Teams
Languages
Spanish
Limited Working
Timeline
Home Care Aide
A Cargiving Hand
08.2025 - CurrentRead More
Technician
Steamboat Ski Resort
12.2023 - 02.2025Read More
Receptionist
Trianon Hotel
10.2019 - 12.2023Read More
Palmetto Ridge High School
High School Diploma
Read More
Florida Southwestern State College
Associate of Applied Science from Biology
Read More