Kyanna Gray
Bakersfield,CA
Summary
Proven track record in enhancing customer satisfaction and solving complex issues, demonstrated during tenure at Conduent Call Center. Expert in Microsoft Excel and adept at critical thinking, consistently delivering solutions that drive customer loyalty and operational efficiency. Achieved a significant reduction in call resolution times by applying problem-solving abilities and technical knowledge.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Forever 21
11.2023 - 01.2024
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver
CNS Healthcare
03.2023 - 07.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Technical Support Representative
Conduent Call Center
12.2020 - 03.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
Clerk/Clerk Typist
Brothers Inc.
01.2017 - 12.2017
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
Education
Nursing Assistance
Advance Career Instititute
1944 W. Olympic Blvd. Los Angeles ,CA 9000610.2019
High School Diploma -
Luezinger Highschool
4118 Rosecrans Ave. Lawndale,CA06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Clerical Support
Timeline
Customer Service Representative
Forever 21
11.2023 - 01.2024
Caregiver
CNS Healthcare
03.2023 - 07.2023
Technical Support Representative
Conduent Call Center
12.2020 - 03.2021
Clerk/Clerk Typist
Brothers Inc.
01.2017 - 12.2017
Nursing Assistance
Advance Career Instititute
High School Diploma -
Luezinger Highschool
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