KYANNA OSTALAZA
Bronx,USA
Summary
Dynamic professional with deep understanding of operational excellence and team leadership. Proven track record of managing complex workflows, ensuring safety compliance, and leading cross-functional teams. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Housing Specialist
NAICA
10.2022 - 01.2025
- Coordinated and managed housing operations for over 300 clients, streamlining resource allocation and enhancing service efficiency.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Developed and implemented strategic plans to improve operational workflows and service delivery.
- Established and maintained strong partnerships with local agencies, enhancing resource availability.
- Utilized data-driven approaches to monitor program performance, prepare detailed reports, and support decision-making processes.
Peace Officer
DEPARTMENT OF HOMELESS SERVICES
06.2012 - 09.2022
- Managed safety operations and coordinated with law enforcement to address community safety and operational security.
- Led conflict resolution initiatives, fostering effective communication and collaboration among diverse stakeholders.
- Supervised incident response activities, ensuring strict adherence to safety protocols and accurate documentation of critical events.
- Conducted risk assessments and implemented safety measures to mitigate potential hazards.
- Trained and mentored staff on emergency procedures, safety protocols, and crisis management techniques.
Education
BACHELOR OF ARTS - PSYCHOLOGY
The College of New Rochelle
Bronx, NY05.2019
Skills
- Leadership & Team Supervision
- Operational Efficiency & Process Improvement
- Safety Protocols & Compliance
- Crisis Management & Conflict Resolution
- Strategic Resource Coordination
- Stakeholder Engagement & Collaboration
- Incident Response & Risk Assessment
- Microsoft Office Suite (Word, Excel)
Timeline
Housing Specialist
NAICA
10.2022 - 01.2025
Peace Officer
DEPARTMENT OF HOMELESS SERVICES
06.2012 - 09.2022
BACHELOR OF ARTS - PSYCHOLOGY
The College of New Rochelle
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