Kyannah Friday
Ormond Beach,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Halifax Health
04.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
HOSTESS / SERVER
Olive Garden
11.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
Education
Olympus Academy
Brooklyn, NYRadiology -
Daytona State College
Daytona Beach, FL07.2020
Skills
- Telephone reception
- Guest Engagement
- Guest complaint resolution
- Dining area maintenance
- Customer Service
- Reservations Management
- Scheduling
- Organization skills
- Telephone skills
- Data inputting
Certification
- BLS
- CPR
Timeline
Patient Access Specialist
Halifax Health
04.2024 - Current
HOSTESS / SERVER
Olive Garden
11.2022 - Current
Olympus Academy
Radiology -
Daytona State College
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