KYARA CARRASCO
Summary
Results-driven healthcare enrollment advocate with expertise in documentation management and health plan education. Committed to delivering exceptional customer service and facilitating successful enrollments through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Marketplace Facilitated Enroller
Healthfirst
New York
05.2023 - Current
- Educate and assist individuals in enrolling into qualified health plans through the New York State of Health
- Deliver bilingual support to diverse population
- Maintain accurate documentation and conduct follow-ups for successful enrollments
- Consistently meeting and exceeding enrollment goals
- Provide excellent service and attention to customers when face to face or through telephonic encounters
FIELD SERVICE AGENT
Healthfirst
Queens
02.2022 - 05.2023
- Assisting Healthfirst customers with issues and inquiries they may have about their insurance, applications, and/or claims not paid.
- Responsible for receiving and addressing member inquiries, resolving customer complaints, educating clients, retaining membership, and handling dis-enrollments.
- Interacts with customers in person to provide information in response to inquiries about products and services.
- -Effectively manage face to face encounters.
Receptionist/ Sales Associate
Eye World Optical
Queens
03.2021 - 02.2022
- Performed basic eye exams on patients and provided chair-side assistance during exams.
- - Eyewear Assistance: Ordered lens prescriptions and frame selection.
- Ensured sales through customer service, relationship building, and product knowledge.
Education
Associate of Arts - OPHTHALMIC DISPENSING
NEW YORK COLLEGE OF TECHNOLOGY,
BROOKLYN12-2021
High School Diploma -
FOREST HILLS HIGH SCHOOL
QUEENS06-2019
Skills
- Enrollment coordination
- Bilingual support
- Customer relationship management
- Documentation management
- Health plan education
- Conflict resolution
- Customer service/retention
- Results driven
- Fluent in Spanish
- Solid communication
- Staff collaboration
Timeline
Marketplace Facilitated Enroller
Healthfirst
05.2023 - Current
FIELD SERVICE AGENT
Healthfirst
02.2022 - 05.2023
Receptionist/ Sales Associate
Eye World Optical
03.2021 - 02.2022
Associate of Arts - OPHTHALMIC DISPENSING
NEW YORK COLLEGE OF TECHNOLOGY,
High School Diploma -
FOREST HILLS HIGH SCHOOL