Nancy Aviles
Lindenhurst,NY
Summary
Results-driven health insurance professional with 13 years of experience at Healthfirst specializing in member education, enrollment, and retention. Skilled in member relations, compliant guidance, and delivering exceptional customer service in a fast-paced environment.
Overview
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Marketplace Facilitated Enroller
Healthfirst
New York, New York
10.2013 - Current
- Consistently achieve sales and performance goals through proactive outreach, relationship building, and consultative sales strategies while maintaining CMS and organizational compliance standard.
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Serve as a Healthfirst ambassador and first point of contact for prospects by delivering exceptional customer experience.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adapt quickly to changing market conditions, healthcare regulations, and business initiatives while maintaining productivity and a high level of accountability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Utilize Salesforce CRM and healthcare technology platforms to manage prospect/member records, track lead activity, document interactions, and support effective sales.
- Leverage over 10 years of health plan experience supporting PHP growth, member retention, and enrollment goals while consistently achieving performance targets in a highly regulated, compliant environment.
Education
Bachelor of Science - Business Administration
University ICESI
Cali , 07.2001 - 07.2007
Skills
- Problem resolution
- Innovative thinking
- Customer relationship management
- Communication skills
- Adaptability
- Self-Directed
- Good Telephone Etiquette
- Organization and time management
- Flexible and adaptable
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Accident and Health Insurance License 2026
References
References available upon request.
Timeline
Marketplace Facilitated Enroller
Healthfirst
10.2013 - Current
Bachelor of Science - Business Administration
University ICESI
07.2001 - 07.2007