Kyara Lopes
Orlando,FL
Summary
Observant Property Adjuster with 3+ years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster (VADOPT)
Quality Assurance Claims
11.2021 - 11.2022
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Xactimate to compile estimates for personal property and structure damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Entered data into Xactimate to develop line-by-line item costs of damages.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed effective techniques to mitigate losses.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Inside Claims Adjuster
Engle Martin & Associates
11.2018 - 01.2021
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Assign claims with appropriate handlers for settlement.
- Handle all large loss claims daily/cat over 150k.
Excutive Assistant
KVC Construction Services INC
11.2016 - 08.2018
- Responsible for handling all legal property claims and scope disputes
- Provide field adjusters with clear inspection direction
- Called appropriate coverage based on information provided in the field adjusters files with further review based upon my observations
- File examiner team lead for large loss commercial claims over 150k
- Handle all large loss claims daily/cat over 100k.
- Auto total loss desk adjuster
- Review estimate, policies, and photos
- Make settlement payments.
- Prepare denial letters.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Make travel arrangements for executives.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
- Process payroll information.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
- Answer phone calls and direct calls to appropriate parties or take messages
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Education
Associate of Arts - Biomedicine
University of Central Florida
Orlando, FL06.2024
Skills
- Property Assessments
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Multitasking
Additional Information
- Available upon request
Certification
State Farm Auto Certification
State Farm Estimatics Certification
State Farm Policy Certification
USAA IA Certification
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Property Desk Adjuster (VADOPT)
Quality Assurance Claims
11.2021 - 11.2022
Inside Claims Adjuster
Engle Martin & Associates
11.2018 - 01.2021
Excutive Assistant
KVC Construction Services INC
11.2016 - 08.2018
Associate of Arts - Biomedicine
University of Central Florida
State Farm Auto Certification
State Farm Estimatics Certification
State Farm Policy Certification
USAA IA Certification
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