Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyasia Albany

Allendale,SC

Summary

Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in customer satisfaction and complaint resolution. Known for reliability and empathy, I effectively manage inquiries and foster loyalty, utilizing CRM software to enhance service efficiency. Committed to delivering exceptional experiences and building lasting customer relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Target
Aiken, SC
12.2024 - 11.2025
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate cash drawer balances throughout shifts.
  • Collaborated with team members to optimize service delivery.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Customer Service Representative

Verizon Wireless
Aiken, SC
03.2024 - 11.2024
  • Provided exceptional support to customers, resolving inquiries and issues promptly.
  • Utilized CRM software to track customer interactions and enhance service efficiency.
  • Assisted in processing orders and managing returns, ensuring accurate documentation.
  • Collaborated with team members to streamline communication and improve response times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Sales Associate

Walmart
Columbia, SC
07.2023 - 12.2023
  • Maintained organized merchandise displays, ensuring optimal visibility and accessibility.
  • Addressed customer inquiries and resolved issues to foster positive relationships.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Allendale Fairfax High School
Allendale, SC
06.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Customer inquiries
  • Inventory management
  • Multitasking and organization
  • Customer assistance
  • Honest and dependable

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

Target
12.2024 - 11.2025

Customer Service Representative

Verizon Wireless
03.2024 - 11.2024

Sales Associate

Walmart
07.2023 - 12.2023

High School Diploma -

Allendale Fairfax High School